Carol Kariuki

I'm Carol Kariuki, a Business Operations Executive Partner with a unique combination of technical expertise and operational excellence proven at Meta scale.

My Journey: From Code to Operations to Executive Partnership

I started as a Software Developer, where I built products, optimized user experiences, and supported 200+ users monthly with a 90% first-contact resolution rate. This technical foundation taught me to think systematically and understand how technology actually works - a rare advantage in operations roles.

At Meta, I operated at a scale most professionals never experience. As an App Review & Developer Support Specialist and Project Manager, I managed 200+ high-priority escalations monthly across global developer communities spanning Facebook, Instagram, Messenger, Oculus, Instant Games, and Camera Effects. My achievements included:

• 95% resolution rate at scale

• 40% improvement in developer satisfaction

• Analyzed 2M+ data records, driving 36% efficiency improvements

• Led automation projects reducing manual work by 20%

• Coordinated cross-functional initiatives across Engineering, Product, Legal, and Partnerships, achieving 30% faster delivery

What I Offer:

I partner with executives and growing businesses to optimize operations, manage complex projects, and drive measurable results. My services include:

• Executive Operations Support: Calendar management, meeting coordination, email handling, travel planning, and strategic scheduling

• Strategic Support & Insights: Data-driven decision-making, executive reporting, problem-solving, and proactive priority management

What Makes Me Different:

I combine technical fluency (software development background, SQL, data analytics) with operational excellence (Meta-proven systems) and strategic thinking (Chief of Staff-level coordination). I can speak to developers in the morning and present to executives in the afternoon—no translation needed.

I deliver results you can measure: 30-40% efficiency improvements, 95% resolution rates, and systematic excellence proven across tech startups, e-commerce, and enterprise platforms.

Based in Nairobi, Kenya, I support clients globally with flexible availability across US time zones.