Carol Jean Napoles

With several years of experience in the BPO industry, I have developed a diverse skill set that spans multiple domains, including technical support, chat support, customer service, and customer relations/service (CRS). My career has afforded me the opportunity to work in a variety of roles, each enriching my expertise and broadening my professional capabilities.

In addition to my extensive BPO background, I have worked as an online ESL teacher, providing English language instruction to clients and students from around the world. This role honed my ability to communicate effectively and adapt teaching methods to meet diverse learning needs.

My professional journey also includes significant experience in case management, where I was responsible for coordinating and managing cases to deliver tailored solutions. I have also excelled in social media management and administrative support, working across various industries such as health and wellness, education, retail, and technology. These roles involved crafting engaging content, managing online presence, and providing essential administrative assistance.

Furthermore, I have served as a virtual assistant for life coaches and realtors, supporting their operations with tasks ranging from scheduling and client communication to organizational management. Currently, I am leveraging my skills as a Telemarketing Team Lead at an offshore staffing and recruiting company based in California. In this role, I lead a team of telemarketers, driving successful outreach strategies and managing team performance to meet organizational goals.

My professional background reflects a commitment to excellence in customer service, teaching, case management, and team leadership. I am passionate about applying my diverse skill set to new challenges and contributing to the success of forward-thinking organizations.