Carol De Leon Mendoza

CAROL D. MENDOZA Mobile:- Email:-1930 Purok 171 Villanueva St, Silang Junction North Tagaytay City, Philippines EXECUTIVE SUMMARY WORK EXPERIENCE I'm 42 years old. I have a wide range of abilities and expertise that I have gained working in a variety of firms and industries in the Philippines, Dubai, and Singapore. 8 years as a customer service and sales representative; 2 years as a Logistics Supervisor; and 6 years as an Administrative Assistant. Tan Rajah & Cheah, SINGAPORE SKILLS - customer service - Typing - Administrative - Teamwork - Communication - Stress Management - Interpersonal Skills - Patience - Time Management - Computer Skills - Multitasking - Fast Learner - Listening Skills Legal Secretary cum Administrative Assistant October 21, 2015 to January 2019 Make photocopies of correspondence, documents, and other printed matter. Fax or arrange delivery correspondence to clients, and to Court. Assisting with the drafting and amending of legal documents. Perform data entry. Answer telephone calls. Report directly to two (2) associates. Key-in associates time sheets and do clients bill using Lexis Affinity. Providing administrative/clerical duties and work for two associates. Developed, organized and maintained client’s files. Arrange meeting and schedule for Commissioner of Oaths.Records all the meeting schedule to lawyer/associates’ calendar. Generates revenues by documenting and inputting lawyer/associates billable time, reimbursement expenses and preparing invoices. Drafting letters for clients; law firms and banks. Characterist LLC, SINGAPORE Conveyance Executive cum AdministrativeAssistant February 16, 2013 – September 29, 2015 Undertake specific training identified as necessary to update skills or improve performance. Answer calls and transfer to lawyers and staff members. Perform receptionist duties. Assist in preparation and completion of terms of engagement, estimates of fees and disbursement and will documents for clients. Provide secretarial support and coordinate appointments, meetings and conference to all lawyers and clients Process and register legal documents for all transactions for private, public, commercial and industrial properties within the service standards. EDUCATION HIGHLIGHTS WORK EXPERIENCE 1996 – 2000San Sebastian College-Recolletos, Manila DHL Supply Chain, SINGAPORE Logistic Supervisor/ Planner Bachelor of Science Major in Hotel and Restaurant Management SEMINARS/TRAINING NOVEMBER 1999 TELEPHONE SKILLS ENHANCEMENT TRAINING CENTER ,MANILA GALLERIASUITES SEPTEMBER 19-21, 1998 ON-SITE SEMINAR ON HOTEL OPERATIONS PALM PLAZA HOTEL MALATE, MANILA MARCH 1998 ON-SITE SEMINAR ON RESORT OPERATIONS CRYSTAL SPRING RESORT,OPERATIONS CRYSTAL SPRING RESORT AUGUST 3,18,24,31 AND SEPTEMBER 23 2016 LEGAL SECRETARIAL COURSE THE LAW SOCIETY OF SINGAPORE January 2011 – January 2013 Lead and supervise a team of logistics assistant to operate the warehouse and meet the KPIs. Ensure quality of service in receiving of incoming goods from suppliers and outbound order shipment. Responsible for tracking and tracing products from origin to destination Oversee inventory stock take activities and resolve discrepancies. Ensure store meet standard of internal controls audits. Check daily return-exchange goods from customers. Provide and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and maximize storage utilization. Liaise with various departments to resolve any warehouse operation related issues. Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. ABN-AMRO BANK (RBS), DUBAI U.A.E Telesales June 2007 – July 2010 Responsible for marketing the company's products and/or services via telephone with well qualified prospects. Generates prospective customers through cold calling. Mails marketing/sales literature to prospective clients, keeps up-to-date knowledge of the industry as well as competitive posture of the company, and enhances awareness in the targeted business community and its products/services. WRITTEN /LANGUAGES SPOKEN  English and Filipino OBJECTIVES To acquire a position with the potential for advancement where I can utilize my knowledge and experience. To adapt, to learn from and grow in any situation. To meet and execute targets and schedules pertaining to productivity, quality and process improvement. To achieve the corporate goals. To maximize my skills and experience WORK EXPERIENCE Fitness First Philippines Inc., Makati, Philippines Receptionist – Customer Service Representative May 2005 –May 2007 Undertakes any administrative tasks delegated by the Team Manager / Team Leader. Provide personalized service to phone-in enquiries and feedback from customers. Provide accurate and efficient processing of reservationssupport work. Accepts and process request. Coordinates with proper division for follow-ups Answer client’s inquiries about the company and membership and operate switchboard. Welcomes clients for walk-in customers or inquiries which are phoned-in by customers Philippine Long Distance Telephone Company, Manila, Philippines Customer Service Assistant - Encoder September 2001 – December 2004 Process Customer Accounts on payment-related issues, including bills. Liaise with internal departments to settle any disputes or outstanding issues. Promotes the company and its products and services by cultivating good public relations. Encodes amounts and balance incoming transactions from various sources, including teller transactions from various branches. Prepares and encodes various control documents, such as batch headers in order to batch proof work. Coordinates to repair or servicing department for client’s telephone or Internet service. Data Entry