CAROL ANN C. AUGUSTO- |- | Unit 2A, Hennesy Tower 2, California Garden Square
Condominium, Domingo M. Guevara, Mandaluyong, Philippines
CAREER OBJECTIVE
to acquire a challenging career with a solid company utilizing the opportunity to offer proven and
developing skills within the company.
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SUMMARY OF QUALIFICATION
● Proficient knowledge of Web, Social Media, Video applications, and Windows Server.
● Enthusiastic, quick to learn with good interpersonal and organizational skills.
● Having a love of good design and typography.
● In-depth knowledge of maintaining positive customer relations by means of proper
handling of all transactions, in keeping with established procedures.
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EDUCATION HISTORY
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San Juan Elementary School (Davao City)
Holy Cross of Agdao (Davao City)
Brokenshire College (Davao City)
❏ Bachelor of Science in Information Technology
❏ Member: Philippine Society of Information Technology Students
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EMPLOYMENT HISTORY
● June - September 2012
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February 2013 - June 2015
Banco de Oro
❏ (Client Service Associate/Teller)
➢ Responsible for handling customer transaction
at banks, including taking deposits, disbursing
cash, opening accounts, and investigating fees.
Syntaxlab IT Consultancy and Outsourcing Services
❏ (Web Quality Assurance)
➢ Focus on tracking problems and find solutions to
technical problems.
●
July - December 2015
Twidl.Inc
❏ (Customer Success Officer for City Lifebit App)
➢ responsible for driving customer loyalty and
ensuring that our customers are satisfied from
our products and services.
➢ Sales and Marketing In-charge for City Lifebit
App.
PCCW Solutions Philippines
❏ (Assistant Systems Specialist / Server Admin/
Back Office Admin)
➢ responsible for creating file systems, monitoring
system performance.
➢ Provides installation support for new
applications and software releases.
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January 2017 - Present 2018
SKILLS SUMMARY
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Proficiency in Microsoft Office, Adobe Photoshop and Flash, Dreamweaver. Able to adapt
to new software practices.
Familiar with Customer Relationship Management (CRM) software.
Basic Coding (HTML and CSS)
Back-office related job
Install, configure, maintain, and upgrade Microsoft Windows server operating systems
and applications.
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SEMINARS AND TRAININGS ATTENDED
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Cascading Style Sheet and Mobile
Applications Training-workshop
Brokenshire College, Davao City
(October 20-21, 2011)
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Mindanao Conference for IT
Students
HCDC Gymnasium, Davao City
(January 14, 2012)
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Advanced Photoshop
Training-workshop
Brokenshire College, Davao City
(October 18-19, 2011)
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Signature Verification
BDO-Cebu, Gorordo
(June 19, 2012)
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Counterfeit Detection and
Currency Redemption
BDO-Cebu,Gorordo
(June 21, 2012)
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Basic Branch Service Training
BDO-Cebu, Gorordo (June 23, 2012)
