Carmina SJ Ocampo
1694 Pauna St. Del Remedio, Cardona, Rizal
Email:-WhatsApp: - | Mobile: -
Professional Summary
A highly organized and detail-oriented professional with over 10 years of combined experience in
data analysis, customer service, content moderation, and administrative support. Proficient in
managing reports, schedules, and analytics tools such as Google Analytics, SEMrush(beginner, and
SEO platforms. Adept at multitasking in fast-paced environments and supporting executive-level
operations. Known for strong communication skills, accuracy, and a proactive approach to achieving
team goals in both corporate and remote work settings.
Professional Experience
•
Customer Service Associate — Accenture Inc.
July 2022 – June 2025
1. Handled customer inquiries and warranty updates for appliance repair services.
2. Scheduled service appointments and provided accurate information regarding product coverage.
3. Maintained detailed logs of transactions and ensured customer satisfaction through timely
responses.
•
Content Moderator — TaskUs
May 2021 – January 2022
4. Reviewed user-generated content across various social media platforms in compliance with
community guidelines.
5. Flagged and reported inappropriate content while ensuring high quality and consistency in
decision-making.
•
Data Analyst / Quality Auditor — Accenture Inc.
January 2013 – February 2021
6. Audited process quality and maintained SLA compliance for health and insurance accounts.
7. Developed and generated analytical reports, trained new hires, and coordinated with SMEs for
process improvements.
8. Performed data verification and approval of customer and client transactions.
•
Collections Support Practitioner / Reports Analyst — Integrated Technology and Process
Solutions Inc.
April 2012 – January 2013
9. Processed collections data, reconciled reports, and analyzed payment trends to support finance
operations.
•
Encoder / Accounting Staff — Hotdog On Stick Corporation
September 2009 – March 2011
10. Encoded and analyzed sales and accounting data to ensure accuracy and completeness in daily
reports.
•
Teller (Reliever) Outsourced Teleserve Corporation (Meralco Cainta Branch)
March – May 2008
11. Handled customer payments, balanced daily transactions, and ensured cash reconciliation
accuracy.
Key Skills
• Virtual Assistance & Scheduling
• SEO, Google Analytics, SEMrush & Web Design
• Reporting & Data Analysis
• Quality Auditing & Documentation
• Customer Support & Communication
• Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Google Workspace, Google Analytics, Miro, Asana, and Notion
Education
Bachelor of Science in Business Administration
National College of Business & Arts, Cubao, Quezon City — Graduated: March 2007
Personal Information
Birthday: August 29, 1983
Civil Status: Married
Nationality: Filipino
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Carmina SJ. Ocampo
