Carmina Cortez

CARMINA CORTEZ Social Media Specialist, Content Creator, Content Writer, CSR, Admin Assistant, HR Assistant, Cold Caller Contact Professional Experience Phone 2024 - Email – 2025 - Social Media Specialist Stefanov Capital LLC l Kentucky USA Create engaging and brand-aligned captions for client social media posts Upload and schedule content across various social media platforms Address Generate relevant hashtags to boost reach and engagement Bamban,Tarlac,Philippines Provide basic analytics reports to track content performance and audience insights Skills 2024 – 2023 Verbal and written communication Active listening Customer engagement Conflict resolution Professional tone and etiquette Empathy and patience Social media management (Meta, IG, LinkedIn, TikTok, etc.) Content creation (graphics, reels, blogs) Copywriting and editing Audience targeting and engagement Hashtag and SEO optimization Campaign planning and execution Administrative & Organizational Skills Email and calendar management Data entry and record keeping File organization (digital/physical) Scheduling appointments/interviews Meeting coordination Multitasking and time management Quote 4 Solar/Avail Solar l California USA Identified potential business partnerships Researched and qualified company leads Initiated outbound contact with prospective partners Conducted initial phone screenings for Door Knocker and Communication & Interpersonal Skills Content & Marketing Skills HR Assistant/Cold Caller Closer applicants Scheduled and facilitated preliminary interviews Assisted in shortlisting qualified candidates for further evaluation - Content Creator/Post Scheduler Web Dynamics International l Arizona USA Create visual content using Canva Manage social media accounts for various clients Write engaging captions tailored to each client’s business Generate relevant and trending hashtags to increase post visibility Provide Customer Service Support (CSR) via chat, email, or phone Proficient in using Jasper.AI for content generation Skilled in using ChatGPT for idea generation, writing, and task automation SKILLS Customer Service & Support Professional Experience Chat and email support Phone support and cold calling Handling complaints and escalations CRM navigation (e.g., HubSpot, Salesforce) 2022 – 2021 Cold Calling Sell It Simple l Washington USA Prospecting and qualifying potential leads Lead qualification and intake Uploading and managing leads in Podio CRM Order processing and follow-ups Navigating gatekeepers to reach decision-makers Taking detailed and organized notes during calls and meetings Setting appointments and follow-ups with prospects or clients Strong organizational and time management skills HR Support & Office Coordination Onboarding and orientation assistance 2021 – 2020 Uploading and managing leads in Podio CRM Navigating gatekeepers to connect with key decision-makers Taking clear and organized notes during client interactions Setting and confirming appointments with leads and clients Following up with leads via email and text messaging Creating real estate documents and marketing materials using Mailchimp Strong organizational and multitasking abilities Recruitment coordination Assisting with payroll or benefits tracking Confidentiality and data handling Internal communications Onboarding and orientation assistance - Assisting with payroll or benefits tracking Confidentiality and data handling Internal communications Canva, CapCut, Adobe Creative Suite (Photoshop, Illustrator), ChatGPT Project Management & Collaboration: ClickUp, Microsoft Planner, Slack, Microsoft Teams, Go High Level Productivity Suites: Google Workspace (Docs, Sheets, Calendar), Microsoft 365 (Word, Excel, PowerPoint, Outlook) Social Media Management: Meta Business Suite, Buffer, Hootsuite, Cloud Campaign CRM & Marketing Platforms: Go High Level (GHL), various CRM tools (e.g., HubSpot, Salesforce) HR & Recruitment Tools: HRIS systems, ATS platforms (e.g., Workable, BambooHR) VXI (ATT Platinum) l SM Clark Philippines and progress Apply knowledge of best practices to ensure efficient task execution Provide expertise and guidance in specialized job functions Handle escalations through both calls and chat with professionalism Attend and manage supervisor-level or managerial calls as needed Recruitment coordination Design & Editing: Subject Matter Expert Keep management informed on overall team performance Maintaining HR records Tools & Platforms Proficiency Blackjack Real Estate l Florida USA Prospecting and qualifying potential leads Maintaining HR records Technical & Tools Proficiency COLD CALLING/LEAD INTAKE - Chat Support Representative Arvato Bertellesman (XBOX) l SM Clark Philippines Assist customers with inquiries, concerns, and service needs Perform basic technical troubleshooting to resolve common issues Provide accurate information and clear guidance to clients Resolve customer problems efficiently or escalate when necessary Maintain detailed and up-to-date records of customer interactions Promote relevant products or services during support interactions Uphold professionalism and excellent communication at all times Stay informed about company updates, policies, and procedures