Carmen Rhea Rosafe Esmilla

Carmen Rhea Rosafe Barracoso Esmilla 25 Kalayaan St., Skyline Phase 111, Catalunan Grande, Davao City 8000 - An energetic and dynamic individual, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems, and to motivate team members to achieve personal and organizational objectives. Employment: Debt Consolidation Specialist Sunnyside Debt Solutions June 2024 to December 2024 -Calls clients and offer debt consolidation services -Screens and qualifies interested clients -Guides and assist clients in completing the process -Sends contract to clients and assists them in signing. Estimator / Big Projects Coordinator California based Plumbing Company Mar 2023 to June 2024 -Creates estimates and quotations for customers -Follows-up sent estimates to close sales -Assists customers until project is done -Handles complaints Junior Acquisitions Specialist / Lead Manager for a US based RE company (home based) Sept 2021 to Mar 2023 - Respond to all leads in a timely manner to drive business forward - Build rapport with prospects and clients to overcome objections and get the deal signed - Manage leads and follow up through daily CRM use to update and stay on task until deals are closed - Assess comparables, property value, and condition through research, outreach, data, site walks, and market trends - Guides the lead through the Seller’s Journey to close deals Outbound Telesales Team Lead - Retentions (Binary Options / Forex Trading) March 2016 to November 2020 SNP International Campaign: Binary Options Trading / Forex Main Job Tasks and Responsibilities: Demonstrates strong leadership skills driven by achieving/exceeding predetermined company targets and KPIs. Provides daily direction and communication to team members so that customer service calls are answered in a timely , efficient and knowledgeable manner. Provides statistical and performance feedback and coaching on a regular basis to each team member. Writes and administers performance reviews for skill improvement. Makes ones self available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Responds to and resolves employee relations issues expressed by team members. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. Addresses disciplinary and/or performance problems according to company policy. Flexible approach to working hours. Outbound Telesales Agent (Binary Options / Forex Trading) March 2016 to November 2016 SNP International Campaign: Binary Options Trading / Forex Main Job Tasks and Responsibilities: Contact private individuals by phone Deliver prepared sales scripts to persuade potential customers to purchase product or service Describe products and services to potential customers Respond to questions regarding the product and service Identify and overcome objections. Take the customer through the sales process. Obtain customer information. Complete sales documentation. Sales Reception Desk April 2015 to February 2016 Teledirect Philippines Campaign: Google Main Job Tasks and Responsibilities Respond to questions regarding the product and service Identify and overcome objections. Take the customer through the sales process. Outbound Telesales Agent August 2014 to April 2015 Acquire Business Process Outsourcing Campaign: Warranties Made Easy Main Job Tasks and Responsibilities: Contact private individuals by phone Deliver prepared sales scripts to persuade potential customers to purchase product or service Describe products and services to potential customers Respond to questions regarding the product and service Identify and overcome objections. Take the customer through the sales process. Obtain customer information. Complete sales documentation. Immigration Specialist / Team Lead – Sales March 2013 to August 2014 Visa Simply Main Tasks and Responsibilities: Contacts leads by phone Explains products , services and prices to potential customers to persuade them into purchasing. Interviews and qualifies all clients to ensure that they are suitable for the desired visa. Oversees the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government. Ensures that all of the information provided by the client is accurate and correct. Prepares all fee quotes . Provides the clients with advice and guidance on how best to obtain required documentation to migrate internationally and how to complete this process smoothly. Tracks performance of team members. Assists team members in meeting their performance goals. Ensures that the monthly organizational sales targets are met. Client Service Manager April 2012 to March 2013 Sonic Teleservices Main Tasks and Responsibilities: Contacts various business entities identified as potential clients for the contact center. Explains products and services to potential clients. Reports directly to the Country Manager and assists in managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations. Carries out needs assessments , performance reviews and cost/benefit analyses. Ensures all relevant communications, records and data are updated and recorded . Advises existing clients on updates regarding products and services. Liaises with supervisors, team leaders, operatives and third parties to gather information and resolve issues. Coordinates staff recruitment, including facilitating the hiring process. Handles the most complex customer complaints and / or enquiries. Organizes staffing, including shift patterns and number of staff required to meet demand. Acts as Team Leader reliever whenever the need arises. Customer Service Representative December 2011 to April 2012 Sonic Teleservices Account: Oregon Scientific Main Tasks and Responsibilities: Answers inbound calls from customers Listens attentively to customer needs and concerns; demonstrates empathy. Prepares complete, accurate and updated customer file. Ensures customers are satisfied by providing accurate and timely resolution to their issues and concerns. Conducts up selling to increase the customer's value. Educates customers on new products and services. Customer Service Representative October 2011 to December 2011 Sykes Asia Account: Metropolitan Life Insurance Main Tasks and Responsibilities: Answers inbound calls from customers Listens attentively to customer needs and concerns; demonstrates empathy. Prepares complete, accurate and updated customer file. Ensures customers are satisfied by providing accurate and timely resolution to their issues and concerns. Team Leader November 2008 to Sep 2009 Genpact Llc. Account: Wachovia Bank ( Wells Fargo Bank) Main Tasks and Responsibilities: Demonstrates strong leadership skills driven by achieving/exceeding predetermined company targets and KPIs. Provides daily direction and communication to team members so that customer service calls are answered in a timely , efficient and knowledgeable manner. Provides statistical and performance feedback and coaching on a regular basis to each team member. Writes and administers performance reviews for skill improvement. Makes ones self available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Responds to and resolves employee relations issues expressed by team members. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. Addresses disciplinary and/or performance problems according to company policy. Flexible approach to working hours. Team Leader October 2006 to October 2008 Convergys Account: Sprint Main Tasks and Responsibilities: Demonstrates strong leadership skills driven by achieving/exceeding predetermined company targets and KPIs. Provides daily direction and communication to team members so that customer service calls are answered in a timely , efficient and knowledgeable manner. Provides statistical and performance feedback and coaching on a regular basis to each team member. Writes and administers performance reviews for skill improvement. Makes ones self available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Responds to and resolves employee relations issues expressed by team members. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. Addresses disciplinary and/or performance problems according to company policy. Flexible approach to working hours. Senior Specialist August 2006 to October 2006 Convergys Account: Sprint Main Tasks and Responsibilities: Handles escalated calls only. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Acts as Team Leader reliever, if the need arises. Handles and assists agents in the Applied Learning Lab to facilitate their endorsement to Operations. Customer Service Representative May 2005 to August 2006 Convergys Account: Sprint Main Tasks and Responsibilities: Answers inbound calls from customers Listens attentively to customer needs and concerns; demonstrates empathy. Prepares complete, accurate and updated customer file. Ensures customers are satisfied by providing accurate and timely resolution to their issues and concerns. Conducts up selling to increase the customer's value. Educates customers on new products and services. Education: Graduated with a degree in Bachelor of Science in Nursing.