Carmen Munoz | Freelancer Resume

Carmen Munoz Virtual Assistant specializing in Logistics and E-Commerce Lancaster, CA 93534-- A self-motivated and hardworking individual, who has over 10 years of experience as anVirtual Assistant specializing in Logistics and E-Commerce. Providing professional customer service and virtual assistance in various fields for my clients. I’m a team player but can work independently if needed. Skilled in communicating with clients and managing their Customer Service emails, managing product listings, and handling B2B routing shipments to large online retailers via their online routing portals like TMS and SAP. Scheduling inbound and outbound LTL shipments. Eager to learn to use any new tools and resources that will get the job done well. Seeking a long-term opportunity with a company that encourages growth and continued professional development. Authorized to work in the US for any employer Work Experience Logistics Specialist and Virtual Assistant (Freelancer) Upwork - Lancaster, CA January 2023 to Present Offer my services as a Logistics Specialist and Virtual Assistant with a background in Customer Service, Logistics and E-commerce marketplace management. I provide clients with regular updates on the platform and work on multiple tasks on an hourly or contract basis. I log hours and snapshots of work done by using the Upwork tracker which is viewable for my clients as proof of work being executed. I provide potential clients with a proposal with estimated hours or a drafted contract with a breakdown of tasks to be executed to achieve their project goals. Logistics Assistant Account Manager Advanced Media Services Fulfillment (AMS) - Valencia, CA December 2022 to Present Managing multiple brand accounts and their E-commerce marketplace accounts. Respond to day-to-day client requests and process B2C and B2B orders in a timely manner to meet our ship-by dates as outlined in our SLA. Assisting Department Senior Manager and Account Managers with Preparing for QBR and Account review reports for various meetings. Route and process large retail orders to companies including Sephora, Cult Beauty, Urban Outfitters, and Amazon FBA by scheduling freight pickup for domestic and international shipments, following up on shipping errors, and resolving issues to ensure delivery and client satisfaction. Always presenting new processes to Department Senior and Account Manager on ways to increase productivity and improve daily processes within the department. • Implemented and organized online training for the new account representatives on our team, on how to execute daily tasks and learn internal department processes. • Generate Excel files to help organize priority projects, help track client engagement, Brand account health, and show overall department service metrics. • Providing clients with end-of-day Excel reports detailing progress on fulfillment for the entire day. • Courses completed within the company include Logistics Safety training and Advance leadership courses. E-Commerce Specialist and Office manager Adventiz Inc - Diamond Bar, CA January 2016 to April 2019 Overseeing the daily operations within different departments and providing weekly progress reports to the owner. Assisting the support team with handling large volume requests from customers. Communicating with the warehouse team to ensure all open orders are fulfilled in a timely manner. Managing multiple social media accounts and E-commerce accounts. Knowledgeable in all company Permanent Make-up, Microblading, and Tattoo products. • Organized and Generated Excel files to help track customer engagement and show overall department service metrics for Weekly department meetings with the CEO. • Created Instagram and Facebook accounts to help expand the company's online presence. • Organized and attended local events to bring brand awareness to the local community to boost local sales. • Implemented and organized online videos and SOPs to provide Individual and team training to the new employees on the Company's policies and department processes. Volunteer Coordinator ScareLA - Los Angeles, CA August 2016 to February 2019 As a Volunteer Coordinator managed all inbound email communications and review volunteer applications. Recruiting volunteers in Southern California to volunteer their time to be a part of the event. Managed work schedules for all staff/volunteers for our event, and resolved any issues that may arise during the event. • Implemented online Volunteer Orientations to help those who were unable to attend in-person orientations. • Integrated volunteer and staff work schedules via Google Sheets for easy access and efficacy, for all managers and coordinators to view during the event rather than printing physical copies. E-Commerce Customer Support Specialist Golfio - Walnut, CA December 2014 to August 2016 As an E-Commerce Support Specialist, assisted with managing multiple E-commerce accounts for the company's sporting goods brand Golf. Ability to multi-task in a fast pace environment, and manage inbound emails and personalization requests from customers. Communicating with the warehouse team on Inventory issues and ensuring open orders are being fulfilled in a timely manner. Assist the sales team in the Retail Store on weekends. Always bringing new ways to help improve productivity within the department. • Created Excel files to help track customer engagement and show overall department service metrics for Weekly department meetings. • Created a new Ebay store for new customization orders helping increase sales by 4% in Q4. Education High School Diploma Phineas Banning High School - Wilmington, CA College Associates in Arts (AA) in Music Education Mt San Antonio College - Walnut, CA Skills • Client Service and Retention (10+ years) • Team Building (10+ years) • eBay (10+ years) • Amazon (10+ years) • Project Management (4 years) • CRM Software • Microsoft Office + Excel (10+ years) • EDI + ERP systems (4 years) • Account Management • Core Competencies (10+ years) • Technology - CNC (10+ years) • 3PL + Logistics (4 years) • Google Suite • Analysis skills • Data Entry + Typing (10+ years) • E-Commerce • Zendesk • Google Docs • EDI • Communication skills • Customer service • Order management system • Microsoft Excel • ERP systems • Product management (5 years) • Organizational skills • Order entry Certifications and Licenses Certificate of Completion - Computer Numerically Controlled (CNC) Machinist Technology June 2014 to Present Finished a course study to become a CNC machinist/programmer. This Course Study outlined all the basic safety protocols and hands-on experience needed to attain greater proficiency in the areas of CNC machining, inspection, or Mastercam programming. Certificate of Completion - Confidence September 2022 to Present Mel Robbins—an expert on creating confidence, and a best-selling author—presents relatable, actionable, and proven techniques for building and maintaining confidence at work, at home, and in life. She teaches skills based on behavioral science and real-life experience. Certificate of Completion - I Want to Be a Leader January 2021 to Present The course was taught by senior directors at the company along with other amazing community leaders at AMS. The course aimed to help students expand their current skill set and obtain actionable skills and learn what it takes to become successful leaders in any field. Certificate of Completion - Osha Walk and Safety Procedures in Logistics September 2019 to Present Finished a course study at AMS to understand the importance of safety in the world of logistics. Foundations: Data, Data, Everywhere May 2023 to Present Coursera certifies their successful completion of Foundations: Data, Data, Everywhere. Credential ID Q9BA4SF9VN4Y Assessments Typing — Proficient July 2022 Transcribing text Full results: Proficient Social media — Proficient July 2022 Knowledge of social media techniques and analytics interpretation Full results: Proficient Office manager — Proficient July 2022 Scheduling and budgeting Full results: Proficient Administrative assistant/receptionist — Proficient July 2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient Basic computer skills — Proficient July 2022 Performing basic computer operations and troubleshooting common problems Full results: Proficient Spreadsheets with Microsoft Excel — Proficient July 2022 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.