Carmen Marlick

Dear Employer Getting to know me I am a 29 year old with over a decade of experience working in various positions; my focus is on finding a job where my skills will be a valuable asset. After doing some research, I feel that I will achieve my current career goals by filling the available position. Some of my duties included managing staff, preparing weekly staff schedules, analyzing sales figures, setting reasonable weekly performance goals and providing constructive feedback. Adhoc administration and full on operational functions of the business. In addition to possessing experience in this role, I also have a knack for developing creative strategies to boost productivity and increase customer satisfaction through a hands-on approach. I try to successfully improve the overall efficiency of internal operations in any position I am appointed. If you have received this application, please note that I am willing to go over and beyond to produce the best results possible. I do wish to thank you for taking the time to view my C.V and I look forward to meeting with you to further discuss how I can be an asset to your company. Kind regards Carmen Marlick Personal Information Date of birth:08 September 1988 Nationality:South African Contact Number:082 - /- Email-Marital Status:Married Home Languages:English Other Languages:Afrikaans Gender:Female Education High School Institution:Lenasia South Secondary School Highest Standard Passed:Matric Senior Certificate Subjects:English, Afrikaans, Mathematics, Geography, Biology, Accounting Computer Skills Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Data Base Microsoft Outlook Employment History Organisation Printology Position Administration Period 03/02/2017 – to current Contact Jared Marlick (husbands own business) -/- Key Responsibilities Maintaining a master record of supplier/customer Quarterly performance reports for review purposes (sales) Monitor and update website Manage administration staff to perform daily request and meet deadlines Liaising with driver to follow up on daily duties Ensure all invoicing is sent out correctly Complete monthly report on income and expenditure Completing all required documentation per quote approved. (SBD,TAX Certificates, BEE Certificate, etc.). Assist with incorrect delivery or invoice queries Handle customer complaints Meet with customers for proofs and new job opportunities Meet with suppliers and ensure requests are being kept to standards. Analyse proofs before sending to customer, that all is correct and as requested. Make payments to various suppliers as required Manage income and expenditure into business account Ensure staff daily duties are carried out as required Plan, control, communicate and implement procedures and processes for the overall efficient operations of the business Implementing a L.E.A.N strategy to provide optimum service results Diary Management Submit timesheets of staff on time Various Spreadsheets (load information, drop offs and driver routes) Arrange meeting with staff as well as management Travel bookings - Booking of flights and transport arrangements at required destination. Training new staff Organisation First National Bank (FNB) and RMB (Rand Merchant Bank) Position KYC Administrator/ Compliance Administrator Period 27 June 2016 – 30 October 2017 Contact Nazia Singh – 076 - Key Responsibilities DRC (Debt Review Centre) PROJECT (Second in charge) Checking court orders (dates, stamps, and proposals approved) Matching information on court order to the Hogan system Loading of court orders and checking is recons are required where applicable. Drew up reports for management regarding stats and work outcomes, per day and per week. Reported any errors to managers to assist. Made sure the team was well managed with regards to system access, passwords and understanding of the work. Allocated work to the team daily. Created final reports on progress of the project KYC VALIDATION AND QA PROJECT (Botswana, Swaziland and South Africa Check KYC documents for individual clients Apply knowledge regarding FICA documentation that is accepted as per FICA standards Obsolete/reject any duplicate documentation on SIGMA or PEMS Correct any documents incorrectly labelled on the SIGMA or PEMS Update primary and secondary indicators on clients accounts on HOGAN Check that all documentation corresponds with clients details on HOGAN Maintain daily timesheet Keep errors to a minimal on monthly error report My target was 160 per day and I made a target of 200 or more. CRS CALL CENTRE PROJECT (Foreign tax reporting contact centre agent) Outbound calls made to clients to verify their tax obligations outside of S.A. Deal with clients that do not speak English properly. Update client’s information on the system. Maintain professionalism on the phone and remain helpful at all times. My target was 80 calls per day and I made 100 or more calls per day. DDA86 – Creating Profiles for minors Checking that all documentation is sent through as per FICA requirements. Loading and creating a profile for the minor Linking minor profiles to parent/guardian accounts Maintaining the teams daily stats and handing in reports of progress. Maintaining high level quality work as well as reaching daily targets Creating spreadsheets for Team leader showing stats for th week and progress per staff member. WASP – New accounts Validation of all accounts created. Maintain daily stats Minimal errors Valid documents must be valid and dated correctly. Reviewing business accounts and making sure KYC has met all requirements. Maintain previously KYC’d accounts depending on account status (High, medium, low risk) Make sure daily targets are met Make sure follow up communications are sent to the RM/RA Send KYC forms to businesses and request required information Maintain healthy relationships with the RM/RA Organisation McDonald’s Transport Position Personal Assistant Period August 2015 – 31 May 2016 Contact Lee Chetty – 082 - Key Responsibilities Diary Management Submit timesheets of staff on time Various Spreadsheets (load information, drop offs and driver routes) Arrange meeting with staff as well as management Travel bookings - Booking of flights and transport arrangements at required destination. Various Adhoc duties and general admin Organisation Altech Netstar Position Post Response Agent Period 06 March 2015 – 31 July 2015 Contact Allistair Singo -) Key Responsibilities Action branch reports daily Draw up the legal reports for insurance purposes, stating what happened with the vehicle. (risk) Answer email queries as well as telephonic queries. Assistance with team members whom are behind and need assistance with queries. Sit with clients face to face, to assist with any queries or compliments. Make sure that the client is satisfied with their service received from Altech Netstar. Book technical evaluation for vehicles that need to have their units re-fitted. Assist with queries on a daily basis. Organisation Nedbank Ltd Position Administrator Period 2006 - 2014 Contact Carol August -  Key Responsibilities Action branch reports daily Action branch mail daily to check if documents are received as per report. Clear outstanding balances on closed accounts Signing mail and sending control sheets daily. Filing work daily. Filing and requesting document for Metrofile. Financials – balancing branches cash account, UCE’s and FCT’s. Making sure that the branches suspense accounts are maintained at a nil balance. Action queries and requests from the branch. Transferring funds from clients investments to their current/savings account. Checking excess reports daily, avoiding any fraud. Signing for mail on Saturdays for the branch Assisting in 2IC functions – balancing DCWC’S for the team for the previous day. Action Unclaimed balances OMB Credit Card Service Agent Queries Routing calls to department responsible Inbound and Outbound calls Changing of debit order details Handling an irate client and resolving complaints. Training new staff (double jacking) Asset Based Finance (21 April 2008 to 02 Jan 2009) Key Responsibilities Queries Routing calls to department responsible Inbound and Outbound calls Security document requests – eg. Natis Dealing with archive request Dealing with the various staff in administration that assists with a specific region. Changing debit order details. Changing address details Dealing with irate clients and resolving complaints. Training new staff (double jacking) Systems Scopus – Nedbank Telephony toolbar Banking Platform Cardzone PSM – Plastic Stock Management Rewards Launcher – Greenbacks CRC – Transact Sales and fulfilment consultant Queries Routing calls to department responsible Inbound and Outbound calls Changing of debit order details Handling an irate client and resolving complaints. Training new staff (double jacking) Sales and fulfilment consultant Queries Routing calls to department responsible Inbound and Outbound calls Changing of debit order details Handling an irate client and resolving complaints Training new staff (double jacking) Organisation EAS South Africa (Energy Athletic Strength) Position Administrator and stand in receptionist Period 01/06/2006 – 01/09/2006 (contract) Contact Michelle Maibaam - Key Responsibilities Draw up spreadsheets of stock Update pricelists Stand in Receptionist – answered calls and took messages for managers and other staff. File invoices – goods released or sold via the company. Control of company assets and filing of respective invoices. Debtors and creditors books