Carmen Elisa Sandrea, Ecommerce Specialist Assitant
Cartago, 30101, Costa Rica, https://www.linkedin.com/in/carmen-elisa-sandrea-2620b1215/,-
E C O M M E R C E M A N AG E R / I am a Virtual Assistant specialized in the E-Commerce I take care of the administrative and operational tasks in
S TO R E M A N AG E R
the proper functioning of the online stores.
I recently worked as a Virtual Assistant for Shopify. I have gained a lot of knowledge and experience that equipped
me to perform my job well and will make my clients satisfied and rest assured that all given tasks are taken care.
E M P L OY M E N T H I S TO RY
Aug 2021 — Feb 2022
Virtual Assistant for ecommerce, Store: Rubby and Luna
Remoto
- Assist customers in placing orders, fulfilling refunds andhandling exchanges.
- Follow communication guidelines, policies and procedures- Moderation Social Media.
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
-Email inquiries and customer support, Social Media engagement -messages, comments and moderation
-Responding to emails
May 2019 — Apr 2022
Process Operator, Caminos del sol
Cartago
The operator is responsible for processing cleaning and packing, and ensuring the quality standards of our
conventional and organic products, so as to give the customer the best quality of fruits and vegetables
Nov 2017 — Jan 2019
Costumer Service, Smart Service
-Receive and make calls, keep accounts, income and expenses, take inventory, serve customers, make software,
reset, fix damaged phones, tablets and laptops, and also sell tempered glass, spare parts, linings and Accessories,
among other things
E D U C AT I O N
Oct 2021 — Mar 2022
Assistant for Ecommerce, Giulia Chilin
online
In this curse I learned how to manage every platform necessary for the proper funtionating of Ecommerce and
Dropshiping. Platforms such as:
Shopify / Etsy / Oberlo / AliExpress / Printify / Zendesk / Reamaze / Gorgias /Asana/ Trello and Airtable /
Business Suite "Facebook".
SKILLS
L A N G UAG E S
Problem solving
Time management
Costumer ervice
Empathy
Attencion to detail
Goal oriented
Verbal and writing skills
E-commerce
Decision-making abilities
Leadership
Spanish
Native speaker
English
COURSES
Jan 2022 — Mar 2022
Shopify Essensial trainnig, LinkedIn Learning
Jan 2022 — Apr 2022
Google ads essencial training, LinkedIn Learning
Nov 2021 — Mar 2022
Marketing in Social Media, Coursera
Very good command
