- Reply rate:
- 50.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Managua, Managua, Nicaragua
- Experience:
- 12 years
Carmen Palacios
Nindirí, Masaya, Nicaragua
Email:-
Phone/WhatsApp: -
Professional Summary
Multilingual virtual professional with 10+ years of experience across customer service,
marketing, and real estate support roles. Adept in handling high-value client interactions, cold
calling, acquisitions, SEO execution, scheduling, sensitive data, and project documentation.
Recognized for consistent performance in managing client relationships, optimizing business
processes, and nurturing long-term partnerships. Fluent in English and Spanish, with a
proactive and organized approach to execution.
Professional Experience
The LandSpot — Sales Representative, Closer, Acquisitions Department
Sep 2022 – Apr 2024 | https://landspot.com/
● Led property acquisition efforts for a U.S.-based real estate investment company,
specializing in vacant land across California, Colorado, Arizona, Texas, and other states.
● Engaged in high-volume cold calling to identify prospects, while nurturing warm leads
into successful transactions.
● Managed the entire sales and transaction cycle—from prospecting to negotiation and
contract closing.
● Supported client success by ensuring clear communication, timely documentation, and
post-sale coordination.
● Handled sensitive client data, high-value transactions, and ensured compliance with
company standards and acquisition criteria.
The Digital Media House — Virtual Marketing Assistant
Jan 2024 – Sep 2024
● Executed SEO strategies, including keyword optimization, technical audits, and off-page
outreach.
● Managed WordPress posts, improved site architecture, and structured paid campaigns
using Meta Ads Manager.
● Conducted market research to support content strategies and marketing calendar
development.
● Responded to client inquiries, contributed to project documentation, and managed
updates in collaboration with digital teams.
Max Home Inspections — Appointment Coordinator
May 2020 – Aug 2022
● Scheduled residential and commercial property inspections and coordinated logistics
across multiple U.S. states.
● Served as the primary point of contact for clients, handling inquiries, schedule
adjustments, and pre-inspection requirements.
● Managed inspection documentation, assisted with payments, and safeguarded
confidential client data.
AstraQom International — Customer Care Executive & Virtual Live Receptionist
Jan 2019 – Mar 2020
● Delivered multi-channel customer support and receptionist services for clients in
telecommunications and other industries.
● Scheduled meetings, handled inquiries, tracked payments, and maintained accurate
client records and messages.
● Protected sensitive data and maintained a high standard of confidentiality and service.
Southern Cross – Duke Energy — Appointment Coordinator
Mar 2020 – Feb 2022
● Scheduled service appointments for utility customers, coordinated technician availability,
and resolved customer concerns.
● Maintained precise scheduling records and handled client details with discretion and
care.
Accedo Technologies (Target.com) — Customer Service Representative
May 2012 – Aug 2015, Apr 2017 – Sep 2017
● Managed customer support for online orders, deliveries, and product issues.
● Provided assistance with sales, returns, refunds, and inquiries about Target policies.
● Handled sensitive transactional information and escalated customer concerns
appropriately.
Skills
● Client Acquisition & Sales: Cold calling, deal closing, transaction management
● Marketing & SEO: WordPress, Google Search Console, Screaming Frog, SEMrush
● Scheduling & Coordination: Calendly, CRM tools, documentation accuracy
● Customer Service: Conflict resolution, live chat/email/phone support
● Tools & Platforms: Asana, Trello, Slack, Google Suite, Microsoft Office, Canva
● Languages: Fluent in English and Spanish (written and spoken)
● Data Handling: Experience managing sensitive data, payments, and contracts
