Carmen

Personal Information____________________________________________________________ Full Name: Lim Kah Mun Nickname: Carmen Date of Birth: 2nd February 1991 Age: 29 Address: Bayu Tasik 2 condo, Jln Sri Permaisuri 5, Bandar Sri Permaisuri, Cheras, KL, 56000 Marital status: Single Race: Chinese Gender: Female Mobile Number:- Email:-Nationality: Malaysian Language proficiency: English, Chinese (Cantonese, Mandarin), Malay Height: 166cm Weight: 47kg Objectives_____________________________________________________________________ ➢ To obtain a position where I will get an opportunity to gain more experience, enhance my communication skills, and use my valuable knowledge and skills from my job experiences to achieve company's goal as well as executive assisting to my superior. Relevant Skills & Strengths________________________________________________________ ➢ Strong communication, oral and written communication skills ➢ Self-motivated, hardworking, pleasant personality ➢ Able to multitask, work individually or as a team • • • • • Computer Literacy: Ms Office (Word, Excel, Powerpoint, Outlook), Adobe Software Familiar in Customer Service Support Software and Support Ticket System – Zendesk Experienced in Social Media platforms, Internet Browsers Ability to work with different operating system (Window, Mac OSX) Event management Work Experiences_______________________________________________________________ Real SweetDeal- Sales executive cum copywriter(Intern)- April 12’- February 13’ :- Maintaining and developing relationships with existing merchant in person and via telephone calls and emails; -Cold calling to arrange with merchants to prospect for new business; -Responding to incoming email and phone enquiries; -Acting as a contact between a company and its existing and potential markets; -Negotiating the terms of an agreement and closing sales; -Gathering market and customer information -Arranging products and copywriting deals for website ➢ ➢ Matahari Sales & Services – Social Media Marketing Exec- March-13’- July 14’ : -Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained -Translating content of the site and update on latest materials -Handling social media platforms - customer service (handling enquiries from customers through emails and phone calls) -Procurement and stocks checks & delivery ➢ Hulala Malaysia – Customer Service Officer – August 14’ – March 15' :-Efficiently handle inbound and outbound calls of customers. -Assisting customer's complaints and inquiries through emails. -Follow up customer enquiries timely and liaising with merchants. -Work closely with the procurement team, account team. -Copywriting deals. -Posting to social media such as Facebook. ➢ iRewards Group – e-Commerce Executive - April 15' – Jan 17’ : -Handling company social media’s platforms -Assisting Operation Manager in daily operation and marketing activities -Designing basic banners for campaigns and events -Proposing and take lead in planning marketing campaigns & constructing contents. -Working with designers, sales team and IT team in related of marketing activities. -Follow up calls and emails with merchants/members -Efficiently handle inbound / walk in member inquiries -Preparing products redemption and Delivery Orders -Taken in charge handling stock checks and warehouse. -Planning & assisting in company’s event. ➢ Cell Wellbeing Asia – Personal Assistant - Feb 17' – : -Maintaining appointments and meeting calendars, arranging meetings, secure and prepare facilities for meetings, taking minutes meeting and prepare agenda. -Provides administrative, marketing and operation support to directors, facilitating the operations function within the organization including preparing correspondence, reports and other documents and materials. -Booking and arranging travel, transportation and accommodation of superiors and guests. -Monitors and updates workshop/events registrations, prepares member and workshop, receives and records registration payments. - Answering calls, replying emails and liaising with clients. -Responds to requests for information or services and directs to the superior. Freelance jobs__________________________________________________________________ - mudah.my website- Ads Organizer- 2010 – 3 months - outsource bank personal loan(topace)- Telemarketing (financial consultant)-2010 – 4 months - Nikon Camera – Promoter- 2011- 6 months - Journey website – Freelance Copywriter – Current -ongoing Education_____________________________________________________________________ Primary school- BBGS: -) Qualification and resultUPSR: 4A 1B Secondary school- SMK Seri Bintang Utara -) Qualifications and resultsPMR: 3A 2B 1C 1D SPM: 6A 2B 1D Diploma in Creative Multimedia -)