Carmellou Canoy

Results-driven Quality Assurance Lead and Operations Team Lead with over 8 years of experience in high-performance BPO environments spanning Healthcare, Financial Services, and B2B sectors. Skilled in leading cross-functional teams, optimizing operational workflows, and implementing robust quality management frameworks to consistently exceed performance targets.

Currently working as an Outsourcing Partnerships Specialist, focused on client acquisition and building strategic partnerships by connecting businesses with reliable outsourcing centers aligned with their operational needs and growth objectives.

Proven track record in process improvement, lead generation & verification, and customer experience enhancement through data-driven strategies and coaching excellence. Adept at balancing operational efficiency with uncompromising quality standards, ensuring compliance, and driving measurable business impact.

Recognized for building high-performing teams, fostering a culture of accountability, and aligning operational objectives with organizational goals. Passionate about transforming quality assurance into a strategic advantage while also driving business growth through strong client and partner relationships.