Carmella Reyes

CARMELLA REYES Remote Support Specialist ACADEMIC BACKROUND Associate in Computer Technology Lipa City Colleges Academic Year- --Lipa City, Batangas Ph ABOUT ME I am a seasoned professional over 8 years of exceptional general office management, and my career has been nothing short of a global adventure. in 2023, i seamlessly transitioned into remote work, supporting diverse industries worldwide. Renowned for my versatility, I bring a dynamic and positive approach to every challenge. My journey reflects a commitment to excellence, adaptability, and a passion for providing topnotch services to my client’s businesses. With a global perspective and a knack for thriving in varied environments, i am ready to bring my wealth of experience to your team. SKILL & TOOLS UTILIZED Microsoft Office Google Suits/ Workspace Customer Relationship Management (CRM) Salesforce, Soho, Gohighlevel, Hubspot Communication Flatforms Skype, Zoom, Slack, MS Teams, WebEx, Whatsapp, Viber Email Management MS Outlook, Gmail Calendar & Schedule management Google Calendar, Outlook Calendar Project Management Monday, Asana, Trello, Taskaty, Coda, Loop Document Management Docusign, Adobe SIgn, HelloSign Dialer System Nice Incontact, Genesys, Avaya, Ooma, 8x8, Ring Central, Amazon Connect Social Media Platform Facebook, Instagram, Twitter, Tiktok, Youtube Recruitment Platform Linkedin, Bullhord, Indeed Healthcare Platform Brightree, SNAP, eClinicalWorks, Sharenote, EHR, Athena Health Time Tracking Software Time Doctor, Clockify, Hubstuff Cloud Storage Google Drive, Dropbox, One Drive Property Management Booking.com, Airbnb, Expedia, Uplisting JOB EXPERIENCES ALORICA INC (BPO) Technical Support Representative November 2015- June 2016 THE RESULTS COMPANIES (BPO) Customer Service & Sales Representative August 2016- July 2018 CAPITAL ONE BANK (BPO) December 2018- October 2019 Debt Collector Optum Global Solutions (BPO) Medical Insurance Member Services (MEDICARE) November 2019- March 2022 MD CAPITAL ADVISOR (V.A) Medical VA May 2022- November 2022 Non voice account Claims & Billing management Data Encoding Checking different member portals for claims gathering SOA’s XCEL PROPERTY INVESTMENTS (V.A) Property Manager Virtual Assistant December 2022 - August 2023 Serviced Accommodation Handling Guest Inquiries with quality customer service Doing background check for guest's identities and making sure pre-check-in requirements are met Sending email on previous guest for potential direct booking Some other administrative task provided by the client Updating the lock box code of properties Email management Creating invoice Managing channel manager Managing social media pages Responding to social media messages Creating contents, editing pictures through Canva Monitor and chase reviews after guest check out Communication with maintenance issues with the relevant team Create listings on booking.com, airbnb.com, etc. Handling Housekeeping team Scheduling cleaning of properties and overseeing after clean Images Handling Guest Inquiries with quality customer service Doing background check for guest's identities and making sure pre-check-in requirements are met Sending email on previous guest for potential direct booking Some other administrative task provided by the client ELEOS PHILIPPINES ( V.A) Medical VA September 2023- Up to present Appointment Setter Managing Patient's chart Intake of Prior authorization/ referral Intake of Medication refill request Handling correspondence Managing Records Inbound and outbound calls Customer Service