Carmela Zausa

Carmela Zausa VIRTUAL ASSISTANT WORK EXPERIENCE REAL ESTATE COLD CALLER Xyrva International| October 2024- March 2025 EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- carmelaledon Address: Malaybalay City, Bukidnon, Philippines, 9200 Doing outbound Cold Calling to property owners using Mojo Dialer. Researched property listings on Zillow and Realtor to ensure that property is within the client’s preferred price range. Schedule appointments for qualified leads on client’s calendar. Confirmed key property owner details, ensuring accurate communication. Collaborated in regular team meetings to enhance strategy and performance. WORK EXPERIENCE SOCIAL MEDIA MANAGER AND WEBSITE BUILDER Evolve and Grow Coaching |- Create, schedule, and manage content across Facebook and Instagram using a content calendar to ensure consistency. Design graphics and videos using Canva for instagram posts and facebook ads. Collaborate with the client to adjust visuals or messaging based on results. Familiarize with the client’s branding, including style preferences and tone of voice. Communicate regularly to update the client on progress and discuss feedback. Rebuild the website from the former website to the new website using new CRM called Ivory. Edited the website to match client’s branding from colors, fonts, and ideal images. Ensuring that everything on the website was well built from the home page, about page, offering page, resources page, contact page, privacy policy and terms and condition page. WORK EXPERIENCE GENERAL VIRTUAL ASSSITANT GetHired Online and FHMoms, Inc October 2024 - November 2024 Set appointments and managed the client’s calendar using Google Calendar and Calendly to streamline scheduling processes. Managed client emails, ensuring timely responses and reducing inbox clutter effectively. Performed data entry and maintained accurate records in Google Spreadsheets to improve data organization and retrieval efficiency. Edited and optimized social media posts to boost engagement and enhance follower interaction. Created and developed online courses, contributing to increased client user engagement. Designed high-converting lead magnets using Canva to enhance lead generation efforts and drive sign-ups. Created low-ticket sales funnels and landing pages using ClickFunnels to improve conversion rates. Automated email campaigns using ActiveCampaign to strengthen customer follow-up and email engagement. REAL ESTATE COLD CALLER ACS VA Holdings, Malaybalay City May 2022-August 2022 Conducted outbound cold calling to prospects using Calltools and Readymode dialer and scripts, effectively handling objections and overcoming challenges. Set qualified leads as appointments, converting them into actionable deals. Followed up with warm leads to enhance lead qualification and conversion. Researched property listings on Zillow and Realtor, negotiating pricing and securing deals within the client’s target range. Identified potential property owners needing cleaning services to expand lead generation efforts. Managed and organized weekly calendars to improve task efficiency. Confirmed key details (name, address, phone) for property owners to ensure accurate and effective communication. Attended regular team meetings to enhance team strategy and overall task performance. WORK EXPERIENCE GENERAL VIRTUAL ASSISTANT Atlanta, Georgia|September 2021-October 2021 Managed clock-in and clock-out records for cleaning staff to minimize errors and maintain accurate timekeeping. Generated and processed invoices for clients, ensuring accuracy and timely payments. Performed data entry for customer records to enhance data accuracy and organization. Researched and identified additional qualified leads, increasing potential business opportunities. Prepared Start of the Day and End of the Day reports to improve operational efficiency and reporting processes. Coordinated with employees to track work progress, ensuring tasks were completed on time. Created and designed graphics for flyers using Canva to enhance marketing materials and drive client engagement. Updated spreadsheets and databases at the end of shifts to maintain data integrity and ensure accurate reporting. ON SITE OFFICE ASSISTANT Hamed Energy | February 2019 - March 2020 Managed clock-in and clock-out monitoring for employees, reducing timekeeping discrepancies. Organized and categorized documents, improving office organization. Visited establishments to process files and documents, enhancing workflow speed. Coordinated client appointments and schedules, increasing appointment booking efficiency. Utilized spreadsheets for data entry, reducing errors and improving reporting accuracy. FUNCTION HALL AND GUEST ATTENDANT GreenRidge Appartelle and Function Hall Services, Hotel Criselda, Veranda and Cool Breeze,. | May 2021-August 2021 Ensured guest needs were met during their stay, achieving high guest satisfaction. Booked room reservations and managed guest check-ins and check-outs, improving booking accuracy. Provided event assistance and guest service, enhancing overall event satisfaction. Handled and served dishes following cleanliness and safety standards, reducing service errors. Enhanced guest experiences, leading to an increase in repeat bookings. TOOLS AND APPS I USED TO SCALE UP BUSINESS Facebook Instagram TikTok ActiveCampaign ClickFunnels Readymode Dialer CallTools Asana HubSpot Trello ClickUp Slack Mojo Dialer ReiReply Dialer Meta Business Suite Skype Zoom Canva CapCut Gmail Calendly GoogleCalendar GoogleDocs Google Drive Notion ChatGPT Google Meet Batch Dialer Mojo Dialer Ivorey GoHighLevel WORK SAMPLES GOHIGHLEVEL FUNNEL CLICKFUNNEL FUNNEL IVOREY WEBSITE SOCIAL MEDIA POSTS GRAPHICS SHORT ADVERTISEMENT VIDEOS LOGOS BRANDING KITS FACEBOOK COVERS PRESENTATIONS COURSE TILES MODULE TILES VIDEOS VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GENERAL VIRTUAL ASSISTANCE AND EXECUTIVE VIRTUAL ASSISTANCE Developed proficiency in admin tasks such as calendar management, email management, File organization, Online Research, content Creation, tasks management, email marketing, Basic Graphic Design, and Market Research.