Carmela Inocencio

Hey! I’m Carmela, a remote customer service professional with over 2 years of experience in phone, email, and basic tech support.

I started in IT auditing, helping internal staff with software issues, which sharpened my troubleshooting and communication skills. I later joined Amazon as a Customer Service Associate, where I handled 50+ calls a day—assisting with orders, transactions, account concerns, and basic troubleshooting.

Aside from calls, I also sent follow-up emails, handled escalation tickets, and ensured each customer interaction was smooth and well-documented.

I’ve worked with Amazon’s internal systems, Microsoft Office, Outlook, Zoho Cliq, and Canva. I'm tech-savvy, detail-oriented, and I genuinely enjoy helping people and being part of a positive, remote team.