Carmela Hutchison
3221 W. SAHUARO DR | PHX, AZ 85029 |--
Experience
COLLECTIONS REPRESENTATIVE | CREDIT SECURITY ACCEPTANCE | 10/2018-CURRENT
Contact customers to determine intent to pay and ability to resolve delinquency. Maintain good customer
relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial
to the client and Company.
Provide variety of help options by offering negotiating immediate payments and/or promises to pay with
specified payment dates and amounts based on client's individual needs.
Charge-off accts and send deficiency letters to 3rd party collection agency. Run Skip’s, repossession and
remarketing on delinquent accts.
COLLECTIONS REPRESENTATIVE | CANYON STATE CREDIT UNION | 08/2016-05/2018
Reviewing open accounts for collection efforts. Making outbound collection calls in a professional manner
while keeping and improving customer relations.
Process payments and refunds. Resolve billing and customer credit issues. Responsible for monitoring
and maintaining assigned accounts- Customer calls, account adjustments, small balance write off
CUSTOMER SERVICE REP | CENTURYLINK | 01/2012 - 08/2016
Handle inbound calls from customer to assist in account verification, billing inquiries, investigate. billinig
disputes, Upsale services to new and existing customer, explain services offered and pricing
Skills & Abilities
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Business Management
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HIPAA & OSHA Trained Persuasive
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Certifications/Licenses Microsoft
Office Specialist
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Customer Service
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Computer Information System
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Management & Skill Building
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Patient Care, Effective Communication
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Fast-learner
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CPR W/ AED & First-Aid training
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Customer Service Skills
Education
MEDICAL ASSISTANT CERTFICATE | 1/2015 | BROOKLINE COLLEGE
BUSINESS TECHNOLOGY SPECIALIST ASSOCIATES
| 03/2010 | BROOKLINE COLLEGE
REFERENCES AVAILABLE UPON REQUEST
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