Carmela Escaro

Carmela Escaro PROFILE Organized and detailed oriented Scheduling Coordinator with more than 2 years in experience managing staff schedules, optimizing workforce allocations and ensuring compliance with labor law. Proven ability to work in fast-paced environments, delivering efficient and accurate rosters to meet operational demand. Excellent communication and problem solving skills with a strong focus on enhancing team productivity and satisfaction WORK EXPERIENCE Reliance Family Care Virtual Supervisor - 1. Staff Supervision and Scheduling Assign and monitor staff schedules to ensure adequate coverage. Handle shift changes, staff call-outs, and replacement coordination, and oversee staff performance and adherence to care standards. 2. Client Care and Safety Monitor the health, well-being, and care plans of residents or clients, and keep families updated on the client’s condition and any changes in care. Ensure staff follow individual care plans (medications, hygiene, behavioral strategies). Respond to emergencies, incidents, or complaints promptly. Maintain accurate and timely progress notes and care documentation. Conduct audits or checks to confirm that protocols (e.g., medication administration, hygiene) are followed. Maintain organized documentation (shift logs, medical records, staff records). Identify areas of improvement in care or procedures. Visiting Angels- Scheduling Coordinator Monitor and manage caregiver hours to ensure full client coverage. Handle scheduling, rescheduling, and provide general support to clients and caregivers. Manage all communication with clients and caregivers. Manage and optimize employee schedules, shift changes, and cancellations. Oversee market research to identify emerging trends, customer needs, and competitor strategies. Provide support during after-hours and weekends. Manage clock-ins and clock-outs, and time sheet approval. Oversee daily, weekly, and monthly schedules, managing urgent care, cancellations, and adjustments while ensuring continuity of care Patient intake. CMLS- Patient Scheduling Answer incoming calls and direct them to the right person or department, handling inquiries with accuracy and professionalism. Build and maintain strong rapport and relationships with patients, doctors, and clinic employees to ensure a positive experience. Enter patient and client information into the system, ensuring the accuracy and completeness of all records. Maintain and update patient records while ensuring confidentiality and compliance with clinic policies. Reached out to patients by phone to inform them of changes in appointment dates, times, and locations, or cancellations. Reached out to the Attorney’s office and legal case manager for any update on the appointment Address and resolve the patient’s concerns or complaints in a professional and empathetic manner Making an outbound call to list patients for the Qualified Medical Evaluation appointment for workers’ compensation, confirming their appointment SOFTWARE PROFICIENCY SKILLS CONTACT Wells Sky Convoso Email Support Customer Service Alayah Care Outlook Teamwork Phone Etiquette Connect team Google workspace Time Management Appointment Setting Paylocity Keap Leadership Scheduling Deputy Slack Effective Communication Admin Support Connect team Teams Critical Thinking Theraph ECP --