Carmela Dawn Rey
Sto Niño, Parañaque City |- |- |-
SUMMARY
Goal-oriented and highly focused individual. Effective and efficient multitasker, able to handle a high
volume of tasks with complete accuracy and professionalism. Strong problem solver and adept at
working well independently.
EDUCATIONAL BACKGROUND
Tertiary Education:
Universal Colleges of Parañaque
8273 Sucat Road, Dr. A. Santos Ave. Parañaque
Bachelor of Science Information and Technology
May 2016
Best in Research Study
Secondary Education:
Maria Katrina School
10 Mariano Street, Saog, Marilao, 3019, Bulacan
March 2007
2nd honorable mention
Primary Education:
St. Mary’s Angels Montessori School
Fausta Rd Marilao Bulacan
March 2003
1st Honorable Mention
WORK EXPERIENCE
Dates: Dec 2016-September 2017
Position: Sr. Operations Representative
Job Description: Find and contact clients to ask about their overdue payments, process over
the phone payments, and answer general inquiries.
Employer/Address: Capital One / Alabang, Muntinlupa City
Type of Business: Call Center / BPO
Dates: June 2016-December 2016
Position: Teacher-Faculty
Job Description: Planning, preparing and delivering lessons to all students in the class;
Teach and educate students according to the educational needs, abilities
and attainment potential of individual students.
Employer/Address: Universal Colleges of Parañaque/Paranaque
Type of Business: School / Education
Dates: November 2012-March 2014
Position: Customer Service Representative
Job Description: Handled calls and emails for an Australian holiday rental website company
regarding clients enquiries and sometimes act as a mediator between the
client and property owner.
Employer/Address: Teletech / Mandaluyong City
Type of Business: Call Center / BPO
SKILLS AND QUALIFICATIONS
Technical Skills
Computer Hardware and Troubleshooting
Network Configuration/Troubleshooting
MS Office Application (MS Word, Excel, PowerPoint, Outlook, etc.)
Adobe Photoshop (CS3/CS6)
Programming Language (Java, C-Sharp, Visual Basic)
HTML and CSS
Core Qualifications:
Excellent time management skills
Strong interpersonal and communication skills
Analytical with excellent problem solving skills
Organized and detail oriented
Ability to work in a team driven environment
Good presentation and organization abilities
Motivated and always willing to learn new things
CHARACTER REFERENCES
Available upon request.
“I hereby certify that all information written herein are true and correct to the best of my knowledge and
belief.”
_____________________
Carmela Dawn D. Rey
