Carmela A. Seradoy
Virtual Assistant/Customer Service
Personal
Workforce Mission Control Analyst
Teleperformance Philippines – Dec 2010-March 2017
January 22, 1988
Manila, Philippines
Responsibilities
Phone:-
✔ Real-time monitoring of Queue per Account handled through different
platforms (CMS Avaya, IEX, Aceyus Reporting)
Email Address:-
✔ Answering email from Clients, Management and Operations through
MS Outlook
✔ Escalate outages/Issues to our Incident Management and monitor
issue until resolved.
Skype:
Khame5302
✔Sending reports/data to the client real-time and with accuracy, we
used Microsoft Excel and Google Sheets
Customer Service Representative
Teleperformance Philippines – May 2009- Dec 2010
Responsibilities
SKILLS:
✔ Office Applications
✔ Admin/Email Support
✔ Data Management
✔ Customer Service
✔ Social Media Management
✔ Workforce Management
✔ Problem Solving
✔ Good Communication
✔ Decision Making
✔ Fast learners
✔ Answer calls regarding telecom accounts.
✔ assisting customers and providing resolution regarding their concerns
✔ Provide best practices for customer satisfactory
Data Analyst
American Data Exchange – July 2007- Mar 2009
Responsibilities
✔ Encode data fast and efficiently in order to meet the Client’s deadline
✔ Ensure all data is accurate before submitting to the client
✔ Review discrepancies in every documents that Client provides
Online Job Experience
✔ Virtual Assistant
✔ Internet Assessor (Lionbridge)
✔ Article Writing (GVF Freelance Writer)
✔ Product Review (Upwork)
✔ Online Research (Upwork)
Education
AMA Computer College-
✔ Bachelor of Science in Information Technology
