CARLTON PLATT
CONTACT
P R O F IL E
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Master 2 - European Business and Management student with experience
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in customer service, sales, communication and education. I would like to
Residence les Roses,
3 rue Charles de Coulomb
45072 Orleans, FRANCE
develop my knowledge and skills in the context of a 4- 6 month internship
starting in March.
WORK EXPERIENCE
PROFESSIONAL SKILLS
Seasonal inventory management
Training and Upskilling
Knowledge of administrative
procedures
Email marketing content drafting
Event planning and information
sessions organisation
Prospection
Use of CRM tools
Computer knowledge
INTERPERSONAL SKILLS
Teamwork
Adaptability
Organization
Autonomous
Time management
Creative ability
BUSINESS DEVELOPER
Let's Talk Students, Paris | Jul. 2021 - Sept. 2021
Created a CRM and a database of potential customers using Excel.
Prospected clients by telephone, email and via LinkedIn.
TEACHING ASSISTANT
Lycée du Vimeu, 80130 Friville | 2020
Lycée C. N Ledoux, 25000 Besançon | 2017 -2019
Lycée Aliénor d'Aquitaine, 86000 Poitiers | 2016
Participated in the implementation of educational projects.
Reinforced grammar points and oral practice.
Translated experimental procedures in chemistry and biology for the
Euro section.
CALL CENTER SALES AND CUSTOMER SERVICE
AGENT
AT&T - USA, Sutherland Global Services, Jamaica | 2019
Maintained up-to-date knowledge of products and services offered.
Processed customer requests for payment, activation, upgrades and other
services using a CRM tool.
Sold AT&T services and products and participated in customer retention.
ADMINISTRATIVE ASSISTANT
Skolastik Oasis, Kingston, Jamaica | 2015 - 2016
Responded to general inquiries and welcomed visiting clients.
Wrote memos, reports and organized meetings.
Wrote marketing content.
LANGUAGES
English
French
Spanish
Prospected clients by phone and e-mail.
native
C1
A2
ACADEMIC BACKGROUND
UNIVERSITÉ D'ORLÉANS
MA Languages, Business and European Management | 2020 - 2022
INTERESTS AND HOBBIES
Travel
Sports - volleyball, athletics
Creative writing
Course delegate
Core areas: personnel management, marketing, business management,
international economics, international trade, customs, business ethics.
UNIVERSITY OF THE WEST INDIES
BSc. Biotechnology with French | 2013 - 2016
Extensive training in medical microbiology, food microbiology and
biotechnology, environmental microbiology, marketing, statistics.
