Carlos Valenzuela

Carlos Valenzuela Work Experience Citi Bank NA - Centralized Monitoring Team: Business Risk and Control Officer 2021 - Present Solves problems by identifying and selecting solutions based on technical expertise and Contact established precedents. Identifies and interprets trends, patterns, or inconsistencies in complex data sets, defining Makati City, Philippines -- business issues and making recommendations on policies, procedures, or practices. Oversees associates' adherence to business protocols and U.S. regulations, providing detailed quality assessments and feedback. Education Marketing Management National University Manila Reports data quality defects through the Data Concern Remediation Management process. Propose enhancements and innovations to current policies and procedures through collaborative efforts with relevant units to elevate the customer experience for both Skills Soft Skills Microsoft Excel VBA/Macro Power BI SQL Tableau Power Pivot Power Query Adobe Photoshop Adobe Premiere Expertise Forecasting and scheduling Trend Identification Queue Management Data Analysis Reporting Audit and Assurance Procedures Quality Control Processes Data Analysis and Reporting Customer Service internal and external stakeholders. TelePerfomance - Real-Time Workforce Optimization Analyst 2018 - 2021 Provides BCP related updates and events that could impact the production. Provides reports for business review such as handling time, attendance and service level Assist during downtime. Establishes a statistical baseline/forecast for all departments. I have a proven track record of creating comprehensive and insightful reports that have driven business decisions. Assessing risk when making business decisions has been a critical part of my role, always considering the firm’s reputation and compliance with applicable rules and regulations. Handles multiple accounts and manages calls and escalations - queue on a real-time basis