Carlos Soza

Address: Ciudad Doral, Carretera nueva león, Km 18 1/2 Phone: (- | E-mail:- Ing. Carlos René Soza Cuadra My objectives are to bring forth a professional attitude to the company, and excel in the campaign that I am enrolled into with a great work ethic and dedication in order to grow into the company. PROFESSIONAL EXPERIENCE SITEL, ACCEDO TECHNOLOGIES, From 10/11/2011 To 26/02/2012 (Managua Nicaragua) Position: Customer Service Agent Completed tasks: Creating order in real time with the customer. Canceling orders which they are not required and/or duplicated order. Compliance with established sales goals. File management and conflict resolution with the website. From 07/11/2016 To 04/09/2017 (Managua Nicaragua) CONCENTRIX, NICARAGUA NETWORK RESOURCE, From 10/03/2012 To 15/01/2013 (Managua Nicaragua) From 04/09/2017 To 12/03/2019 (Managua Nicaragua) Position: Translator Completed tasks: Translations of educational talks. Reception and control inputs and outputs of medical supplies. CONVERGYS, From 11/10/2014 To 11/10/2015 (Managua Nicaragua) Position: Customer Service Agent Completed tasks: Handle customer’s complaints, creating accounts, verifying accounts, money transfer, advising about international procedure as its risks and explains policies based on the region. Position: Customer Service Agent Completed tasks: Activation, payment, changing plans, checking coverage area and troubleshooting U.S. Cellular’s devices. Position: TECH SUPPORT ADVOCATE Completed tasks: Support Microsoft surface products into the region of Canada and USA by doing troubleshooting or assisting IT department. Case creation, research and monitoring in order to determine if the issue is related with hardware failure, Troubleshoot Bug check (BSOD), escalation process by ODC. System configurations and connectivity (Network), BitLocker among others. PROGRAMS LANGUAGES FAIRS AND CONGRESS MS Office (Advance, Excel mid) Spanish (Native) National Engineering University UNI / First Congress of Agro- Industry, 2009. Windows (Advance) English (Advance) Adobe Reader (Advance) National Engineering University UNI Chemistry Student Congress, 2011 Engineering. National Engineering University UNI / UNI Techno-Fair 2011. National Engineering University UNI / UNI TechnoFair 2011. (Third Place Winner, Energy and Environment) STUDIES 2015 -2018 MASTER IN FOOD PROCESSING Managua Nicaragua- National University of Engineering- Chemical Engineer's Degree REFERENCES___________________ Ing, Lawrrence Hunter One Link Work Force Phone - E-mail:- Managua Nicaragua- National University of Engineering- English Course Managua Nicaragua- International Training Center Lic. Yoselin Rocha Scientific Instruments Scientific Advisor and Sales Phone - E-mail:- 2006 - Microcomputer Operator Managua Nicaragua- INATEC (CECNA) 2006 - Microcomputer Operator Managua Nicaragua- High school UNITEC 2006 - Accounting Assistant Managua Nicaragua- High School UNITEC 2006 - Basic Electronic Managua Nicaragua- High School UNITEC 2008- English Language Course Managua Nicaragua- ITVOMA 2009 - Mechanical (Combustion Engine) Managua Nicaragua- INATEC (CECNA) 2019 - Cyber Security Training ESET (Onlne)