Carlos Morales

CARLOS MORALES PROFESSIONAL EXPERIENCE- American Nicaraguan School, ELI- Leon English Professor. PERSONAL INFORMATION. Name: Carlos Alberto Morales M. DOB: August 6th, 1991 Address: Iglesia San Francisco cuadra y media al norte, Leon, Nic. mobile phone : - email :- Ability to work with children / young adults of different attitudes and skills. Highly skilled in using various tool to make teaching interesting and effective- Casa Vieja Restaurante Staff management / Bar Manager A confident, highly resourceful and reliable bar manager with a depth understanding of the bar, restaurant and hospitality industry. Possessing the required communication skills and flair needed to attract customers, drive sales and develop a business. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. Having a approachable, cheerful and friendly personality and proven ability to ensure that a customer's experience is always relaxing and enjoyable. Long experience in customer service. Sitel Nicaragua January 2017 - June 2018 OBJECTIVE: To implement my education and experience in a competitive work environment, where I can continue to develop my professional career while striving to create and promote new and lofty goals in order to drive forward the firm's competitive strategy . I intend to reach those goals in coherence with the firm's core business, vision, mission and values. Youthful and yet very mature , willing to learn and grow. My main values are a relentless work, ethic, honesty, reliability and creativity. While working in this company I was able to be part in 3 different positions, sales, customer service and money transfer agent. As a sales agent, I was in charge of making reservations on one of the most important hotel's chain in the US and Canada, I was also in charge of answer inquiries and doubts about any hotel of this brand in the United States, Canada , Europe and some countries in Latin America. In this position I was able to find a perfect location for a possible guest according to their need and budget. Manage online and phone reservations. Provide information and answer general questions about hotel rates, amenities available rooms, etc. Apply sales techniques when need it in order to guarantee the sale. CARLOS MORALES PROFESSIONAL EXPERIENCE EDUCATION Education:- Law School Universidad Centroamericana UCA- High School Colegio La Salle - Leon Relevant Skills: Proficiency in: Expertise in Microsoft Office 365 Proficient in: Windows 7/8/10 /11 Active Listening skills High Customer Service skills Team Work Critical Thinking Language: Spanish : mother language English : Advanced As a customer agent working on the biggest toy company in the world , I was able to provide information to the customer about new/previous orders, payments methods, provide more information about special offers, new products and specials services of this brand . In this position I was able to process new orders for the customers, also help them to find a perfect gift and offers while need it. Handle complains about any order, payment and find a solution to the customer , to make them feel satisfied. As a money transfer agent I was able to process any kind of payments, provide information to customers about near locations where they can send or receive a money transfer, also provide more information about different products of the brand. Verify status of any transaction, assist the customer to process and receive a money transfer, also handle complains about the brand before transfer the call to the correct department according to customer's complain. Concentrix Nicaragua December 2019 - September 2021 In this position I was able to Identify, investigate, and resolve user's problems with computer software (windows OS). Assist the cx to Install/ update and upgrade Operating system. Ask customers targeted questions to quickly understand the root of the problem. Provide steps for any customer to be able to fix the most common scenarios. Answer questions about the most common products for the brand. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide assistance to customers to fix issues related with windows products such us office 365 products, and others. Track and make follows to make sure customer's issue is been fixed. Help customer to optimized their PC's .