Carlos Monsalve

With over 8 years of experience in fast-paced environments, I am a customer service expert in the BPO industry. I excel at handling responsibility, solving problems, and paying close attention to detail. As both a team player and a leader, I demonstrate strong active listening, critical thinking, and effective communication skills. My expertise spans both hard and soft skills, enabling me to deliver exceptional results in demanding settings. Proven track record in managing end-to-end service accounts for wholesalers, hospitals, internal, and external clients. Specializing in integrating Escalations-Incidents/Management, Disputes/Claims, Billing, and CSAT Management for comprehensive customer excellence, ensuring the delivery of services meets and exceeds high global standards.