Carlos Mikko Agulto

I provided customer support through live chat and email, addressing inquiries related to pre-sales, billing, account management, retention, and technical issues. 

Delivered remote desktop assistance for complex software problems and conducted thorough account reviews for proper escalation. Diagnosed and resolved technical issues across multiple platforms including Windows, macOS, Android, iOS, and Linux. 

Maintained detailed documentation of support interactions and collaborated with cross-functional teams to resolve systemic issues. Performed QA testing on new product versions to identify bugs and ensure optimal performance, while also tracking support tickets to ensure timely resolutions.