Carlos Hernandez Franco

CARLOS HERNANDEZ FRANCO Industrial and systems engineer, I have more than 6 years as a tester and 7 years of experience as Test Lead / Test Manager / Test Factory Coordinator / QA Manager Mail:-Cel:- Technical skills Habilidad Years de experiencia Nivel Scrum 4 years Advanced Waterfall Model 6 years Expert V Model 2 years Advanced Salesforce Marketing 1 year Medium Six Sigma Yellow Belt 4 years Advanced Google Analytics 1 year Basic Soap UI 2 years Advanced XML 2 years Advanced Postman 2 years Advanced SQL Service 2 years Medium ETL 1 year Basic Javascript 1 year Medium Java 2 year Medium ALM 6 years Expert UFT 1 year Medium qTest 1 year Medium Selenium 2 year Medium CARLOS HERNANDEZ FRANCO Cypress 1 year Medium Bugzilla 2 years Advanced Redmine 2 years Advanced Testopia 2 years Advanced Rocket Aldon 2 years Advanced Jira 4 years Advanced IVR 3 year Advanced Confluence 3 years Advanced BitBucket 1 year Medium New Relic 1 year Basic Testlink 1 year Medium TestFlight 1 year Medium Work experience Company: Gonet/Orion Time: Jan 2024 - Actual Client: Aeromexico Role: SDET ETL Activities: Root cause analysis of defects Analysis, Design and Execution of manual and automated test cases Script, design and execution automation test cases (selenium) Script, design and execution queryes and ETL life cycle (MYSQL – Great expectations) Following continuous improvement in Salesforce Marketing Script and execution API callings (Postman) Execution of functional tests under the SCRUM methodology Analysis and approach for process improvements for the system Tools: Microsoft Office, Jira, Bitbucket, Android, App Center, Salesforce Marketing, Google Analytics, Selenium Company: Cognizant Time: Jul 2021 – Jan 2024 Client: Centene (healthcare enterprise) Role: Test Lead automation Activities: Root cause analysis of defects Analysis, Design and Execution of manual and automated test cases CARLOS HERNANDEZ FRANCO Survey and monitoring of defects Script, desing and execution automation test cases (selenium) Execution of functional tests under the SCRUM methodology Analysis and approach for process improvements for the system Tools: Microsoft Office, Jira, Bitbucket, Salesforce Marketing, IVR, qTest, Selenium Company: Hyphametrics Time: Dec 2020 – Jul 2021 Client: Hyphametrics Role: QA Coordinator Activities: Generate the QA area from zero with respect to the scrum methodology Meetings with expert leaders to approve work plans Test case tracking report Solution proposals and implementation of continuous improvement for new projects Continuous meeting with China team Meetings with CEO and team leaders for apply new processes and implement methodology Tools: Microsoft Office, Testflight, Jira, Bit bucket, Confluence, iOS, Android Company: PAE Time: March 2020 – Dec 2020 Client: Prudential Insurance Role: QA Coordinator Activities: Generate the QA area from zero with respect to the waterfall methodology Meetings with expert leaders to approve work plans Test case tracking report Solution proposals and implementation of continuous improvement for new projects Tools: Microsoft Office Company: Vision Consulting Time: Jul 2019 – Feb 2020 Client: Metlife Role: QA Manager Activities: Staff training for ISTQB methodology Meetings with expert leaders to approve work plans Follow-up to work cells and staff assignments Executive account profitability reports Work account monitoring report Solution proposals and implementation of continuous improvement for new projects In charge of a work team: 2 test coordinators, 8 leaders and 46 testers Tools: Microsoft Office, Jira, Teams, ALM Company: Qualtop Time: March 2018 – Dec 2019 Client: SAT/Edenred/Monterrey Insurance Role: Test Manager Activities: CARLOS HERNANDEZ FRANCO Staff training for ISTQB methodology Meetings with expert users for approval of work plans Meetings with expert leaders to approve work plans Tracking report work accounts Solution proposals and implementation of continuous improvement for new accounts Executive reports of executed test cases and defects Work cell tracking report Solution proposals and continuous improvement implementation In charge of a work team: 5 managers 20 leaders and 80 testers Tools: Microsoft Office, HP Application Lifecycle Management (ALM), Testlink, Jira, Confluence, Tempo, Qmetry, Service Desk Company: Tech Mahindra Time: Aug 2016 – Feb 2018 Client: Scotiabank Role: Test Lead Activities: List design and step by step of test cases of a module Meetings with expert users for approval of test cases Writing scripts for test cases on automation Execution of test cases Documentation and tracking of defects Executive reports of executed test cases and defects Work cell tracking report Solution proposals and continuous improvement implementation In charge of a cell: 10 to 12 people Tools: Microsoft Office, HP Application Lifecycle Management (ALM), Rocket Aldon, Selenium WebDriver, Java Company: Sofftek Time: Oct 2014 – Jul 2016 Client: Bancomer Role: Tester Activities: Design of Test Matrices of 5 Services. Design of Test Cases with Test Data of 8 services. Root-cause analysis of Defects in 8 functionalities of the Trust project. Analysis and Execution of Test cases of 8 functionalities of the Fiduciary project. Execution of Functional, Integral and Regression tests of 8 functionalities. Survey and monitoring of defects (Redmine). Client: Scotiabank Role: Tester Activities: Test Plan Analyst and Documentator for the ACCC Electronic project. Design and Execution of Test Cases, Flows and Product Functionality (ALM). Execution of functional and regression tests of 2 functionalities (SEL and ScotiaCred). Use of Ladder methodology. CARLOS HERNANDEZ FRANCO Root cause analysis of defects. Gathering evidence to document defects. Client: Ford Role: Tester Activities: Activities: Root cause analysis of defects Analysis, Design and Execution of Test Cases (ALM) Defect Survey and Tracking (ALM) Execution of functional tests under the SCRUM methodology Analysis and approach to process improvements for Ford's employee car sales system Realization of User Manual. Client: Nissan Role: Tester Activities: Follow-up to solution of software defects (point of sale and product administration) Proposals for improvement for productive sales processes and product management Root cause analysis of defects Design and execution of test cases, flows and product functionality. Execution of Unit, Functional, Integral and UAT tests Defect Survey and Tracking (PPM) Search for solutions and improvements to production processes Realization of User Manual. Client: Comex Role: Tester Activities: Follow-up to solution of software defects (point of sale and administration of products and employees). Root cause analysis of defects. Design and execution of test cases, flows and product functionality (Testopia). Execution of functional and comprehensive tests. Survey and monitoring of defects (Bugzilla). Search for solutions and improvements to production processes. Tools: SOAP, Bugzilla, SCRUM, Redmine, Testopia, HP Quality Center Enterprise (QC), HP Application Lifecycle Management (ALM), SQL Company: Networkers International PLC Time: May 2011 – Sep 2014 Client: Axa Insurance Role: Tester Activities: Gathering evidence to document defects (eg XML files, PDF, screens, code). Follow-up to solution of software defects. Perform root cause analysis of defects (eg identify the system or causes that originate it). CARLOS HERNANDEZ FRANCO Analysis of test results (eg review XML to detect errors in data, business logic etc.). Design and execution of test cases (SOAP UI). Execution of Functional, comprehensive and UAT tests. Defect documentation (Quality Center). Preparation of defect status reports. Support for xPression, PMT operation. Tools: SOAP UI, Quality Center, XML, xPression, PMT Academic training Academic degree: Industrial and Systems Engineer Institution: University of the Valley of Mexico Period: August 2010 - December 2014 Courses and Certifications Course Institution Year Scrum Fundamentals Scrum Study 2019 Business Analysis Udemy Academy 2021 Postman Certificate Udemy Academy 2022 PM Course Udemy Academy 2022 PMP Certification Udemy Academy Change Management for Organizations NASBA 2023 Agile Samuray Bootcamp Udemy Academy 2023 ISTQB methodology ISTQB 2017 Languages English level Reading Writing Spoken Advanced Advanced Advanced Spanish level Reading Writing Spoken Native Native Native Certificate