Carlos Fernandez

SaaS & CRM Operations Leader ➜ Expert in scaling digital programs, leading global teams, and driving AI-enabled transformation

EXPERIENCE SNAPSHOT ———————————————

20+ years guiding enterprise SaaS, CRM, and ERP initiatives, including Microsoft Dynamics 365 Built and coached 40-member service teams, lifted CSAT +40 pts, cut manual work 70% Managed $12 M ERP overhaul that fueled 40% revenue growth while hitting budget targets Certified Microsoft AI Product Manager, ITIL-F, and Scrum-ready; fluent in English & Spanish

CORE SKILL ———————————————

Agile Project Leadership | Multi-project Portfolio Management | Client Engagement & SOW Control Stakeholder & Executive Communication | Budget & Invoice Oversight | Process Automation (AI + RPA) Team Coaching & Performance Reviews | MS Dynamics CRM & BC | Power BI Analytics