Carlos Chevez

PROFILE EDUCATION I consider myself a confident, natural, and, driven Sales / Tech support / specialist who enjoys working for companies Who are leaders in their respective fields! I have possessed clear evidence of achievements in areas such as Sale, lead generation sales, customer care, Tec support, and niche marketing, which I am willing to go the extra mile to achieve superb results. I'm able to unlock volume, availability space, and promotional opportunities to building effective and collaborative business relationships with key customers. I am an exceptional person who can explore new territories and push existing limits by following orders and implementing new ideas. Personally, I'm looking to join a company where success is rewarded and internal succession is a given priority. [Currently Continuing my education http://www.utec.edu.sv ] Jan. – To date [Bachelor of Business Administration with Emphasis in Computing] CONTACT PHONE:- Skype: ccheveznyc EMAIL:-HOBBIES Family Basketball Learning New Tech Hiking WORK EXPERIENCE [L2 Technical Support Specialist] [MSN Group, INC.]- Assisted Customers with Network Connectivity, Software installation and Troubleshooting for user interface, connection, IP protocol, Driver update and guidance in the related field. [Technical Specialist] [Dell] 2006 –2008 Tech support specialist for internal Hardware and Software. A++ Certification /sale provided by Dell. Inc Annual Rev. $358,000 [Sale Specialist] [Hotels.com]- Ability to meet the day, weekly, bi-weekly, and monthly metrics for the company. Annual Rev. $200,000 [Team Lead] [Travers Tool Co.,Inc.]- Building Customer Invertor through Customer initial contact. B2B for Customers who purchased Industrial tools. Organized promotions and lead the Team in Customer rapport and sales strategies with high results. Annual Rev. $200,00 [Sale Specialist] [DishNetwok]- Inbound and cold calling and retention. Top Performer meeting sales metrics, call handle time, Customer Satisfaction. Up sales Annual Rev. $157,000 [Customer Service Specialist] [Fusion BPO Services] 2018 - 2018 Worked for an external Company in developing their Chat, Phone, and Locations for Customer services. Created Knowledgebase for Chat support and forms. Independent project. SKILLS SET Sales & Marketing B2B / B2C Sales Process Inbound sales & Outbound sales Educational Technology Salesforce Web chat Web Hosting Customer Service Representatives Lead Generation Customer Support Customer Service Customer Retention Technical Support Web Applications