Carlos Castro Lorenzo

Operational Efficiency Expertise: In my previous roles, I reduced process bottlenecks through data-driven improvements in maintenance schedules and management systems.

• Leadership in Action: As a Senior Team Manager, I empowered 5-7 Team Leads having a minimum 17 customer care consultants via hands-on coaching, calibration sessions and classroom training programs.

• Customer-Centric Mindset: My experience resolving complex client issues via phone, email, and live chat aligns with your need for seamless service delivery. 

Customer-Oriented, Result-driven, People person. Overall, my mission statement is the company's Mission and Vision.