Carlos Augusto Ribas Martins

CARLOS MARTINS SALES REP & VA 310 - 918 -7236-LinkedIn Berkeley, California PROFESSIONAL SUMMARY I am a results-driven professional with a strong background in remote work, B2B sales, and customer service. Fluent in multiple languages and highly organized, I bring hands-on expertise in SaaS tools such as Zoho CRM, Zendesk, Trello, and KPI tracking. With a proven ability to manage tasks efficiently and communicate effectively, I am seeking a remote position where I can apply my sales experience, technical skills, and commitment to excellence to drive growth, enhance team productivity, and contribute meaningfully to the long-term success of your organization. ACADEMIC BACKGROUND SANTA MONICA COLLEGE Class 2018 UC - BERKELEY Class 2020 ASSOCIATE OF ARTS & HUMANITIES BACHELOR’S OF ARTS Completed an interdisciplinary education program with a strong emphasis on the cultural, artistic, and humanistic dimensions of society. Focused on studying of a broad array of art forms, framed by the methods and approaches of Art History, Art Criticism and Art Theory. CAREER HISTORY ADM AND PERSONAL ASSISTANT 2025 2025 REMOTE REMOTE Payroll spreadsheet on excel Scheduling travels and transport Make phone calls to business Research and estimate budgets Data entry and sorting out duplicates RSA SALES REPRESENTATIVE COLD CALLS SALES DEVELOPMENT Call restaurants to build long term relationships as business consultant Suggest technology to streamline workflow and daily operations Track performance and metrics charts 2024 ASHLEY FURNITURE –EMERYVILLE & COLMA, CA Furniture, Design, and Fashion Industry Delivered in-person presentations on furniture and materials Closed deals ranging from $1,000 to $15,000; averaged $3K daily Provided tailored client consultations on design solutions VIRTUAL ADMIN ASSISTANT 2023 REMOTE Handled email, scheduling, data entry, and client communication Supported English, Spanish, Portuguesespeaking clients Used Zoom, Slack, and Teams to coordinate meetings Tracked KPIs to make data-driven decisions ASSISTANT MANAGER 2022 SONESTA HOTELS – EMERYVILLE, CA Oversaw restaurant operations and event coordination Managed vendor orders, updated menus, and maintained inventory Supervised staff during opening/closing shifts and cash handling COMPUTER LAB SPECIALIST 2018 SMC – ART DEPARTMENT CALIFORNIA Provided technical support for students and faculty Tracked lab use via Excel; managed Outlookbased scheduling Resolved software issues and phone inquiries efficiently CERTIFICATION Professional Skills Development Completed the General Career Preparation course focused on Personal Management, Life, Career and Computer Skills including MS Word, MS Excel and Outlook (2016). Updated proficiency in Zoom, Teams, Slack, and other remote collaboration tools such as: Zendesk, Canva, Trello and Zoho. (2024) CORE SKILLS Virtual Assistant Cold Caller Canva Great written and verbal communication skills Excellent Customer Service- Zendesk B2B Sales experience and SaaS Social Media Marketing KPIs Metrics Readings Microsoft Word, Excel, Outlook, PowerPoint Proficiency Remote Collaboration and Meeting: Zoom, Slack and Teams Data Entry and CRM tools such as GHL, Soho and HubSpot Task & Time Management- Trello Multilingual Communication English, Portuguese, Spanish and French Email & Calendar Management, Scheduling and Appointment Setter INTERPERSONAL SKILLS Excellent communication, conflict management, empathy, active listening, positive attitude, self-started, selfdriven, working well independently and/or as part of a team.