Carlos Arturo Duque Garrido

Throughout my extensive experience as a customer service representative, I have consistently delivered exceptional support and administrative excellence, contributing significantly to the overall success of the companies I have served. In my customer service role, I efficiently managed high-volume inquiries across multiple communication channels, including telephone, email, and live chat, ensuring prompt resolution of issues and cultivating a positive rapport with clients. I adeptly handled complex concerns by utilizing strong analytical problem-solving skills, empathy, and a keen attention to detail, all of which enabled me to transform potential challenges into opportunities for building long-term customer loyalty.