Carlos Antonio Paguirigan

Carlos Antonio Paguirigan B7 L16 Valley View Avenue, Valley View Exec. Village, Cainta, Rizal, 1900 Mobile No:- Telephone No:- Email:-Skype ID: Carlos Paguirigan Linkedin: linkedin.com/in/carlos-paguirigan-10909bb9 _____________________________________________________________________________________ OBJECTIVE: To be part of a prestigious and service oriented organization in order to hone my skills and further develop my personality PERSONAL INFORMATION: Date of birth: April 1, 1986 Civil Status: Single Height: 5'6" Weight: 140lbs. Language/s: English, Tagalog SKILLS: Computer literate (Windows environment, hardware and basic software) Ability to read vital signs such as BP, pulse rate, respiratory rate and temperature. Ability to apply first aid and basic life support Ability to multitask and prioritize effectively Ability to perform in a fast-paced customer service and sales environment Both independent and team worker QUALIFICATION: Excellent in interpersonal skills Proficient in English and Tagalog (oral and written) Ability to work under pressure Ability to work alone as well as with a team Courteous and punctual Trained at Microsoft Excel and Word Strong background at back office sales and technical field Trained as a Business Development Specialist and Product Manager Trained at telemarketing and have sales experience Basic knowledge of Google Ads and Google Analytics Trained Search Engine Optimizer Order management Data entry Product Management Business Development Telesales Marketing EDUCATIONAL BACKGROUND: College: AMA School of Medicine- Bachelor of Science of Nursing Siena College of Taytay- Bachelor of Science in Secondary Education ICCT Colleges Cainta- Bachelor of Science in Nursing Our Lady of Guadalupe College Mandaluyong- Bachelor of Science in Nursing WORK EXPERIENCE Convergys Philippines Inc. (former Stream Global Services) Dell Technical Support Professional I March18, 2013 to 2015 Promoted to Technical Support Professional II May 18, 2014 • • • • • • Inbound and outbound calls Emails Troubleshoot hardware and software Sends on-site technicians to customers Sends replacement parts to customer offer warranty extensions and warranty upgrade as a sales pitch Product Manager – HPI PSG (Back Office) Business Development Specialist – Renewsolv (Symantec) Synnex Corporation - Concentrix PH March 14, 2015 – August 31, 2019 • • • • • Inbound and outbound calls (internal) Email and chat support (internal) Direct vendor contact Upload SKU in the system for distribution Set up pricing and mark ups • • • • • • • • • • • • Create and send quotes Queue and release orders Track orders after sales release Authorize accounts to become HPI partner Data entry Inbound and outbound calls Generate leads Does warm and cold call Offer promos to our sales team for spiff program Offers warranty extensions and upgrades Sign up reseller for promo and deals Register reseller to become partners with Synnex Customer Service Representative Isupport Worldwide Inc Nov. 4, 2019 – Jun. 2, 2020 • • • • • Inbound and outbound calls and emails Chat support Order processing Order management Data entry Telesales Representative (home-based) InXpress Inc. Jun. 3, 2020 – Oct. 19, 2020 • Inbound and outbound calls (100 calls/day) • Emails • Generate leads • Does warm and cold call • Sign up businesses for promotions and deals • Register businesses to become partners • Full customer support service CARLOS ANTONIO PAGUIRIGAN Applicant