Carlo T. Barbadillo

CARLO T. BARBADILLO-317 Broadbill st. Area 2 Sitio Veterans,Bagong Silangan Quezon City - yrs old Iglesia ni Cristo Professional Summary Hardworking and multitasking able to succeed in a stimulating and challenging environment, building the trust and success of the organization while I can share my knowledge and past experiences. Skills • Client relationships • Written and oral communication • Knowledgeable in Computer • Customer service • Team leadership • Troubleshooting • New employee mentoring • System analysis • Database design • Database Maintenance • Basic PHP (Hypertext Preprocessor) • Website maintenance • Website and portal monitoring • Email management software • Remote access technology • Basic HTML • Microsoft Office • Tech Savvy • 40 WPM Work History Project Support Staff 02/2020 to Present Commission of Higher Education (K-12 Transition Program) – Quezon City, National Capital Region • Assist in the planning and design of package in relationship to the project assigned; • Assist in the preparation of project and financial proposals; • Assist in the preparation of official communications; • Assist in building a project database of contracts and partners; • Gathers data and Information as required; • Provide administrative support such as preparations of authority to hold activity, budget proposal, authority to travel, procurement requests, payments of honoraria, meals during meetings, reimbursement of travel expenses, filing of documents, and other related tasks; • Act as custodian of the supplies of the unit; and • To perform other functions as delegated by superiors Customer Service New Associate Accenture Philippines (Project Mobius) – Quezon City, National Capital Region • Collections Agent • Billing • Assists Customers to their billing dues and collect payments 07/2019 to 11/2019 Consultant 07/2018 to 06/2019 Agri Partylist (Agri-Agra na Reporma para sa Magsasaka ng Pilipinas Movement) House of Representatives – Office or Rep.Orestes T. Salon – Quezon City, National Capital Region • Personal Assistant • Monitoring database performance of membership drives and provided database performance statistical reports using different applications and software. • Consolidates service rendered to the constituents by making a database to track services of the office • Facilitates DOH-MAIP Guarantee letters for medical assistance given to constituents and other Social services and track usage of funds • Administrative and clerical works • Data entry and tracking of medical assistance given. • Attending committee meetings, plenary sessions, budget deliberation and other meetings and doing reports • Assigned in some confidential, Mailings, filing of notices, bills and co-authorship’s, coordinate with different committees and department in congress • Take part in the 2019 Campaign by means of: o Social Media Platform (Facebook, Google, Website Ads) o House to house engagement (Palengke Hopping, house-to-house) o Leaders Meeting (San Antonio Quezon) o Membership Drives (Region 4-A,4-B, NCR, RIZAL) o Text Blasting (Over-all members of the Party-list and others) • Assist the Member in performance of his duties; • Provide the technical and/or legal advice relative to the duties and functions of the Member; • Appear for and/or assist the Member in en banc meetings, sub-committee meetings, sectoral and regional consultations • Undertake to study and present a paper on the specific concerns of his Member’s Committee; • And perform other functions as maybe assigned by the Member such as o Made the AGRI Party-list Member’s Database (https://www.teamagri.tech) o Text-blasting of Announcements and Information’s using different software’s o Database Administrator o IT Consultant Consultant 01/2017 to 12/2017 Agri Partylist (Agri-Agra na Reporma para sa Magsasaka ng Pilipinas Movement) House of Representatives – Office or Rep.Orestes T. Salon – Quezon City, National Capital Region • Personal Assistant • Database Administrator • Admin works and Social Services (TESDA, CHED, DOH-MAP) • Assist the Member in performance of his duties; • Provide the technical and/or legal advice relative to the duties and functions of the Member; • Appear for and/or assist the Member in en banc meetings, sub-committee meetings, sectoral and regional consultations • Undertake to study and present a paper on the specific concerns of his Member’s Committee; • And perform other functions as maybe assigned by the Member such as o Database Administration of Members o Website and Social Media Maintenance Shift Supervisor Walkthrough 06/2016 to 02/2017 WingStop Philippines Inc. – Quezon City, National Capital Region • Responded to and resolved customer questions and concerns. • Applied security, safety and loss prevention strategies during shifts. • Helped store management meet standards of service and quality in daily operations. • Completed store opening and closing procedures, including setting up registers and checking products. • Worked with team members to improve performance and implement training updates. • Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner. • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. • Consistently provided professional, friendly and engaging service. • Operated and sanitized all equipment in a safe and proper manner. • Resolved guest complaints quickly and efficiently. • Conducted performance reviews. • Set performance expectations and provided honest feedback. • Followed checklists for shift start and end to help with smooth transitions. Team Member 11/2016 to 06/2017 WingStop Philippines Inc. – Quezon City, National Capital Region • Learned all required tasks quickly to maximize performance. • Sought out ways to go above and beyond job requirements. • Resolved issues in a timely manner to maintain productivity goals. • Contributed to team success by completing jobs quickly and accurately. • Determined customer needs by asking relevant questions and listening actively to the responses. • Welcomed customers into the store and helped them locate items. • Described product to customers and accurately explained details and care of merchandise. • Operated a POS system to itemize and complete customer purchases. • Organized store merchandise racks by size, style and color to promote visually appealing environment. • Verified that all customers received receipts for their purchases. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. • Earned management trust by serving as key holder, responsibly opening and closing store. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Educated customers about the brand to incite excitement about the company's mission and values. • Recommended alternative items if product was out of stock. • Alerted customers to upcoming sales events and promotions. • Cleaned and organized the store, including the checkout desk and displays. • Processed cash and credit payments rapidly and accurately. • Communicated all store initiatives and promotions to customers to generate return business. • Participated in physical inventory counts every month-end and year-end. • Cleaning Murals and arranging table toppers and other marketing designs Crew Trainer 02/2014 to 06/2015 McDonald's Commonwealth Branch – Quezon City, National Capital Region • Managed team according to company standards and compliance requirements. • Planned daily activities to accomplish team objectives while adhering to high quality standards. • Trained all team members on key roles to maintain flexibility. • Greeted all customers with a smile and provided friendly service. • Maintained current knowledge of all team position requirements. • Taught new team members correct procedures for all areas of operations. • Mentored junior employees to improve performance, food safety and customer service. • Answered product questions with up-to-date knowledge of sales and store promotions. • Maintained cleanliness and presentation of stock room and production floor. Service Crew 09/2011 to 02/2014 McDonald's Commonwealth Branch – Quezon City, National Capital Region • Cooked, prepared and bagged food for customers. • Kept customers and crew areas organized. • Greeted customers, provided friendly and knowledgeable service and placed orders. • Restocked inventory, collected trash and cleaned floors, surfaces and equipment. • Set dining tables according to type of event and service standards. • Maintained complete knowledge of restaurant menu, including daily specials. • Kept cases and shelves clean and well stocked. • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. • Assisted co-workers whenever possible. • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs. • Maintained clean dining room, lobby and service areas at all times. • Weighed and labeled products. • Adhered to safe work practices. • Packaged and labeled products (following the rules of FIFO – First in – First Out) Scholar 03/2009 to 06/2012 St. Joseph Foundation For Children and Aging – Quezon City, National Capital Region • Assisted in various activities of the organization such as (sportsfest, annual health check-up of members, workshops, letter writing, tree planting) • Encoding, Office works, updating members database and family status Trainings Total Quality Experience Training June 9, 2016 – June 9, 2016 Managerial – 9 Hours WingStop Philippines – E. Rodriguez, Quezon City Shift Supervisor Training Program September 15, 2016 – September 16, 2016 Managerial – 18 Hours WingStop Philippines – E. Rodriguez, Quezon City Performance Management September 19, 2016 – September 19, 2016 Managerial – 9 Hours WingStop Philippines – E. Rodriguez, Quezon City Customer Service Engagement October 9, 2016 – October 11, 2016 Managerial – 27 Hours WingStop Philippines – E. Rodriguez, Quezon City Education Tertiary Bachelor of Science: Information Technology 2018 Our Lady of Fatima University Lagro Campus - Quezon City, NCR Secondary 2009 Bagong Silangan High School - Quezon City, NCR Primary Bagong Silangan Elementary School - Quezon City, NCR Accomplishments • Made the Agri Partylist Member’s Database (https://www.teamagri.tech) • Promoted to Crew Chief from Service Crew due to outstanding work performance. • Promoted to Shift Supervisor Walkthrough within 7 months due to outstanding work performance. Certifications • Certificate of Employment House of Representatives – 2018 • Certificate of Employment - Shift Supervisor Walkthrough WingStop Phils Inc.- February 2017 2005 • Certificate for Store of the Month WingStop Phils. Inc - March 2016 • Certificate for Mr.Hustle and Crave WingStop Phils. Inc - February 2016 • Certificate for Mr.Hustle and Crave WingStop Phils. Inc - March 2016 • Certified Wing Expert WingStop Phils. Inc.- November 2015 • Team Building Challenge - June2014 • Crew Chief Development Program McDonald's - April 2014 • Certificate of Employment McDonald's - June 2015 • Team Challenge Award McDonald's - June 2012 • Certificate of Completion "Paper Craft Training and Seminars" - May 2011 • Certificate of Appreciation "Student Teacher in English I" - December 2008 • Certificate of Recognition "Top 1 of the Class" - SY- • Certificate of Participation "2nd Information Technology Innovation Congress with the Theme: Transforming your Way of Thinking, IT Career's Road Map to Success" Topics: - Internet of things - Graphic Design - LINQ - Ethical Hacking - 3D Animation - HTML 5 Hobbies • Reading News, Blogs and Articles • Surfing the Web • Testing Downloadable applications and programs • Computer and Mobile games • Watching movies like (sci-fi, drama, tragedy, history, crime, korean drama, heroes) Character References Rep.Orestes T. Salon AGRI Partylist Representative- Clarice B. Salon Chief Political Affairs Officer – Office of Rep. Orestes T. Salon AGRI Partylist- Isabel A. Lusion Chief Political Affairs Officer – Office of Rep. Peter John Calderon- “I hereby certify that the above information are true and correct to the best of my knowledge.” Carlo T. Barbadillo