Carlo O. Cambaliza

Carlo O. Cambaliza--99-3 Abella Street, Naga City Camarines Sur, Philippines - Reliable in Real Estate Transactions with more than 10 years of experience in Outsourcing back office works to First American Title Company handling Escrow Services, Title Services, Customer Services and other related transactions. Jan 2012– Oct 2017 Supervisor American Data Exchange Corporation Las Piñas Services, Inc.  Oversee smooth roll out of real estate works and assure service level agreements on quality and turnaround times are met or exceeded.  Implement all programs, systems, and procedures required by the project.  Study project requirements.  Check project's compliance to quality and TAT.  Ensure that the Company Code of Discipline is adhered to.  Conduct meetings on the team's project and administrative concerns.  Monitor and evaluate Process Leads' performances.  Monitor compliance to the standards set by the project team.  Identify and approve shift schedules of Process Leads and BPAs.  Identify projects to be assigned to the newly-hired BPAs.  Lead the team in carrying out strategic measures in the event of force majeure.  Achieve targets/objectives set forth by production, operation or general management, as maybe the case (for the position). Such targets/objectives shall include but not limited to quantity and quality of output, TAT.  Achieve total customer satisfaction.  Liaison effectively with management, customers, peers, superiors, etc., through periodic/ad-hoc meetings, conference calls, reporting, problem analysis, project status, planning, etc.  Effectively and efficiently manage and/or use company resources, i.e., computers, printers, supplies, communication equipment, etc.  Perform other tasks that may be assigned from time to time. Jun 2011 – Dec 2011 Trainee Supervisor American Data Exchange Corporation Las Piñas Services, Inc. Oct 2008 – May 2011 Process Lead American Data Exchange Corporation Las Piñas Services, Inc.  Perform queries as well as reply to queries from customers, on-shore contacts, clients and third party contacts  Prepare and analyze tracking records and reports.  Maintain discipline and make sure the team is working towards the attainment of the goals and objectives set.  Make sure quality of work delivered is maintained.  Keep the team informed on process updates and instructions. May 2008 – Sep 2008 Trainee Process Lead American Data Exchange Corporation Las Piñas Services, Inc. Oct 2006 – Apr 2008 Jul 1992 to Jun 2004 -: EDUCATION-: Business Process Associate American Data Exchange Corporation Las Piñas Services, Inc.  Receive orders (document requests) from clients through email.  Send requested document through e-mail.  Make sure processes rolled out are completed correctly and on time. Teacher I Baao National High School, Baao, Camarines Sur  Prepare daily lesson plans and visual aids  Conduct classroom teaching in Computer and DraftingTechnology  Evaluate students’ proficiency level  Supervise computer hands-on activities Junior College Instructor Baao Community College, Baao, Camarines Sur  Conduct classes and lectures on Computer Technology Courses  Manage computer hands-on activities Bachelor of Science in Industrial Education, Major in Drafting Sorsogon State College, Sorsogon City -: High School Ateneo de Naga, Naga City -: Elementary Sta. Cruz Elementary School, Naga City PERSONAL DATA Date of Birth: Height: Weight: Civil Status: QUALIFICATIONS 1991: 1992: April 1, 1968 5’6” 73 kgs. Married Career Service Professional Professional Board Examination for Teachers TRAINING/SEMINARS ATTENDED       The Essence of Leadership May 22-23, 2013 Amdatex Las Piñas Services Inc. Personal Mastery April 8-9, 2013 Amdatex Las Piñas Services Inc. Interpersonal Communication December 5, 2012 Amdatex Las Piñas Services Inc. Basics of Time and Task Management December 4, 2012 Amdatex Las Piñas Services Inc. Intermediate-Advance Proficiency Training August 28-29, 2012 Amdatex Las Piñas Services Inc. Teamwork        August 15-16, 2012 Amdatex Las Piñas Services Inc. Relationship Enhancement June 6- , 2012 Amdatex Las Piñas Services Inc. Talk Easy March 13-14, 2012 Amdatex Las Piñas Services Inc. Communication Skills Training January 25-27, 2010 Amdatex Las Piñas Services Inc. Basic Customer Service Workshop October 19, 2009 Amdatex Las Piñas Services Inc. Effective Business Correspondence November 24, 2007 Amdatex Las Piñas Services Inc. General Escrow February 26-march 8, 2007 Amdatex Las Piñas Services Inc. General Title Industry February 6-16, 2007 Amdatex Las Piñas Services Inc. SPECIAL SKILLS -. Proficient in MS-Office Software Application Adept in MS-Operating System and Environment Virtual Assistance Calendar Management Internet Research Social Media Management Email Management Data Entry