Carlo Nangit
Virtual Assistant
With 5 years of experience in Admin and Customer Support, I have the skills and training to assists you in your daily
tasks so that you can maximize your time and productivity. I provide expert assistance in: Email Handling, Calendar
Management, Internet Research, WordPress Management, Social Media Management, Google Docs and Sheets,
Transcription and Data Entry.
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Minglanilla, Cebu, Philippines 6046
linkedin.com/in/carlo-nangit-89686b1a1
WORK EXPERIENCE
SKILLS
Customer Support/Designer
Hunton Fiber AS - Norway
Email Handling
09/2012 – 11/2019
BPO - Cebu City, Philippines
Hunton Fiber AS manufactures wood fiber boards. The Company produces a variety
of wind barrier for walls products including Hunton Bitroc, Sarket, Silencio, and
Silencio Thermo. Hunton Fiber serves customers throughout the world.
Achievements/Tasks
Calendar Management
Internet Research
Hunton Fiber Building and Construction Projects for Scandinavian
Clients (Norway, Sweden, Finland) Over 1,750 Projects accomplished,
Construction drawings preparations (2d and 3d).
WordPress Management
Prepared Bill of Materials and Quotes for Clients and Cutting Facility
Process.
Social Media Management
Delivered an exceptional level of service to each customer by
listening to concerns and answering questions.
Google Docs and Sheets
Developed detailed drawings in adherence with customer requests
for structures using wood materials.
Transcription and Data Entry
Supported team members in operational improvements and
resolution of challenging problems to deliver top-notch customer
service.
Customer Needs Assessment
Assisted 24 or more clients per day through email and online
presentations.
Multi-Task Management
Improved project development process by mentoring and
onboarding more than 5 employees.
Reviewing Contracts
Customer Support
Accenture - Verizon Wireless
Statement Billings
08/2011 – 08/2012
BPO - Cebu City, Philippines
Verizon Wireless, is an American telecommunications company which offers
wireless products and services and provides service to 118.7 million subscribers.
Project Management
Achievements/Tasks
Handled escalated customer service concerns and provide
resolutions to preserve revenue streams from key customers.
Provided top quality control and eliminated downtime to maximize
revenue.
Achieved high sales percentage with consultative, value-focused
customer service approach.
Boosted productivity by maintaining strong call control and quickly
working through scripts to address diverse problems.
Achieved high quality marks on quality assurance evaluations
through continuous improvements.
Consulted with upset customers to determine best methods to
resolve service and billing issues.
EDUCATION
Bachelor of Science
Technological Institute of the Philippines
1996 – 2000
Courses
Architecture
Quezon City, Philippines
