Carlo Mark Mitchao

I help eCommerce and SaaS brands deliver smooth, human-centered customer experiences that improve satisfaction and retention.

With 9+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, including 2+ 𝘆𝗲𝗮𝗿𝘀 𝘄𝗶𝘁𝗵 𝗳𝗮𝘀𝘁-𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗮𝗮𝗦 𝗯𝗿𝗮𝗻𝗱𝘀. I specialize in multichannel support (chat, email, phone, CRM systems) and workflow optimization.

𝗧𝗼𝗼𝗹𝘀 𝗜 𝘂𝘀𝗲 𝗱𝗮𝗶𝗹𝘆:

• Gorgias, Shopify, Postmark

• Avaya, Slack, CRM Systems

• TORCH, Voyage, CAP, Rio, Telegence

𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼 𝗯𝗲𝘀𝘁:

• Responding to customer inquiries with professionalism and empathy

• Order tracking, returns, and eCommerce troubleshooting

• SaaS product support: login, workflow, and user experience issues

• Onboarding guidance and retention support

• CRM management and documentation updates

If you’re looking for someone reliable, resourceful, and quick to adapt, I’d love to support your team and help your customers feel valued.