Carlo Magno Echaluce

CARLO MAGNO B. ECHALUCE Blk 32 Lot 11 Tanguile St, Capri, Novaliches, Quezon City - /- email:-skype: carlomagno.echaluce.vc WORK EXPERIENCES Virtual Assistant Phenomenex Australia Home-based December 18, 2015 – Present Responsibilities: - Conduct market research Customer-based research Documentation and transcription Updating and basic maintenance of LinkedIn, Twitter and other Social Media sites Update CRM database Make some calls from time to time for my client’s customers. Other ad-hoc tasks Online English Teacher Freelancer Home-based September 13, 2015– Present Responsibilities: - Conduct lessons to students of different ages and levels - Prepare lesson memo - Provide evaluation of students learning progress Health Advisor United Health Group UP Technohub, Quezon City October 27, 2014 – August 13, 2015 Responsibilities: - Provide phone and email support - Respond to customer inquiries about their insurance policy like how benefits are covered, how to submit a claim and how to avail their benefits - Process request for forms, letters, and other HIPPA documents for the member - Locate network doctors, facilities and provider for the member - Respond to customer complaints and escalate as necessary - Document each interaction with customer as needed Technical Support Representative Teleperformance Phil./Epson Account/Telstra Ortigas, Pasig City November 03, 2009 - October 05, 2014 Responsibilities: - Provide phone and email support Respond to customer inquiries about our products and services. Walk through the customer with basic troubleshooting steps. Assist the customer in using our products from setup to installation of drivers and software. Process warranty replacement and upsell new products and services Process sales over the phone/assist customer placing an order online Respond to customer complaints and escalate as necessary Route call to relevant department as needed Document each interaction with customer as needed Customer Service Specialist IBM Daksh Philippines PBCom Tower, Ayala Avenue, Makati City November 2008 – January 2009 Responsibilities: - Provide phone and email support Respond to customer inquiries about our products and services. Walk through the customer with basic troubleshooting steps. Assist customer on setting up their new product Guide customer on using their product Process warranty replacement as needed and upsell new products and services Respond to customer complaints and escalate as necessary Route call to relevant department as needed Document each interaction with customer as needed QA Laboratory Technician SMIP, Bulac, Sta. Maria, Bulacan Philippine Batteries Incorporated July 2007 – November 2007 Responsibilities: - Perform laboratory test for the quality of samples of raw materials, in-process products and final products. Prepare samples, chemical solutions, testing materials and standard reagents Calibrate testing equipment and tools. Participate in research and development projects. Conduct process audits. Submit result to concerned departments. Prepare daily, weekly and monthly report. EDUCATIONAL BACKGROUND Secondary : Dynamic Computer Science High School Laplaya Subd. Bonot, Legazpi City Valedictorian Tertiary : Aquinas University of Legazpi Rawis, Legazpi City Bachelor of Science in Chemistry Chemistry 2004 Graduate Study : Ateneo De Manila University Loyola Heights, Quezon City Master of Science in Chemistry November 2007 – October 2008 : : August 29, 1983 Bonot, Legazpi City PERSONAL DATA Date of Birth Place of Birth AWARDS: DOST Scholarship Awardees Batch 2000 SPECIALS SKILLS: • Knowledge in sophisticated Chemical Laboratory Instruments (HPLC, LC, GC, AAS, OES, Densitometer, Ion Chromatography) • Background in SAP transactions and applications • Background in ISO Quality Management Systems and ISO Environmental System • Adeptness in Basic Computer Applications (Microsoft Office, Adobe) • Familiarity with Macintosh operating systems, Wireless/LAN network peripheral setup, Troubleshooting Windows based operating systems • English Communication Skills CHARACTER REFERENCES Sherilyn Saclauso Manager Hope Mega Edu-Services Inc- Carlo Dennis Lardizabal Assistant Manager United Health Group- James Marion Poblador Assistant Manager United Health Group-