Carlo Magno Bernardo Gomera

OBJECTIVES Seeking a long - term p osition with a compa ny where I may advance profe ssionally and fur ther develop my abilities, knowledge, a nd ex perience in o rder to meet and over come the challenges of today's changing work place. WORK EXPERIENCE CARLO GOMERA LEARNING SPECIALIST CONTACT +639 – 2732 – 62417 LEARN ING SPECIALIST/ PRODUCT TRAIN ER Alorica Teleservices Inc. | Se aside Blvd , Pasa y, Me tro Manila | Februa ry 2 02 1 – May 20 22 Product Trainer is in respon sible for edu cati ng new hire agents on the comp any's pro ducts. We ough t to find agents wh o are self -mo tivated and goal -orie nted , an d wh o will contribu te to their own an d the compa n y's su ccess.  - Bagong Silang, Caloocan City  EDUCATION BS Tourism Management University of Caloocan City- Accountancy, Business and Management Our Lady of Fatima University- SKILLS Facilitation MS Word Leadership MS Excel Canva Communication Team work Evaluating the ou tcome of tr aining sessions. Maintaining an u p -to-da te an d a ccurate re co rd of trainee p rogress and achievements. Esta blished p ositive, ongoing professio nal relationships with cus tomers and co -workers . Handled multiple tasks in a fast -pace d envir onment while maintaining a high degree of a ccuracy. Supervised a nd co ordinate d 20- 24 employee s. SALES R EPR ESENTATI VE INBO UND & OUTBU OND Alorica Teleservices Inc. | Se aside Blvd , Pasa y, Me tro Manila | August 20 20 – 202 1 A Sales Represen ta tive is someo ne wh o a nsw ers and dials out calls. They are resp onsible f or taking o rd ers from clients, answering ques tions and inquiries, tr oubleshoo ting difficulties, providing in formatio n, and ha ndling complaints abo ut the orga nization 's produ cts or services.  Customer service pr ofessional with several y ears of demonstra ted excellence in a chieving compa ny goals and successf ully assisting cus tomers. REFERENCES JENINE GREGORI O RECRUITM EN T SPECIALIST 24HRPO (- Gregorio. jeni ne@ 24HRPO.com ADRIAN BALUYOT R E CR U IT MEN T SPE CIAL IST Cielo Tale nt (- adrian. baluyot@ciel otale nt. com