Carlo Lapitan

CARLO LAPITAN PROFILE SKILLS An energetic self-starter with strong communication skills, creative, resourceful and a flexible professional who enjoys learning new skills and works well independently on a team. I am able to adapt to changing priorities attitude and strong work ethic. Excellent Customer Service WORK EXPERIENCE Quality Assurance QUALITY ASSURANCE REPRESENTATIVE (T-MOBILE AND AT&T) Alorica Philippines | JUNE 2017 -2021 Data Analysis Team Leadership Problem-solving skills Product and Service Sales Email Handling Email Marketing SocialMedia Marketing and Management Basic Graphic Design using Canva WordPress Management CONTACT - Establish Quality Assurance Standards of service for customers/clients Train agents on Quality policies and procedures Perform Auditing Calls Generates Calls - Montly Performance Results Deliver Feedback, Coaching and Training Assisted supervisors with company decision making CUSTOMER SERVICE REPRESENTATIVE (T-MOBILE) Alorica Philippines | NOVEMBER 2015 - 2017 Handle Inbound and Outbound Calls Providing accurate information about clients products and services to the caller and educating the callers on how to use clients products and services Consult with customers to evaluate needs and determine best options Responds to questions and concerns about service, and escalate calls appropriately Cross-trained and provided back-up for other CSR when needed Upgrade service and offer additional service packages or options Providing excellent quality customer service and other duties asassigned EDUCATION BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION - Don Mariano Marcos Memorial State University | 2010 - 2014 https://carlofreelancing.wordpress.com LEJIT Online Virtual Assistance Academy JUNE 2021 SOCIAL https://www.facebook.com/CLVirtual assistantservices @https://www.instagram.com/clvirtu alassistantservices/ AWARDS BEST QUALITY SPECIALIST Alorica Philippines | Oct 2017 Most Valuable Performer Top 1 Agent T-Mobile Financial Care Specialist | March 2017 Top 5 Agent on Site Over-all Performance T-Mobile Financial Care | April 2017