Carlo Jake Sastado

I have been part of the corporate industry for almost 6 years, worked in 3 huge companies where I developed many skills. I am an IT professional with impeccable technical skills in troubleshooting different computer hardware and software issues. Proficient in using MS Office applications with experience as customer service representative. I can work efficiently with minimum supervision.

KEY COMPETENCIES:

· Excellent Customer Service & Troubleshooting Skills

· Excellent Communication Skills (oral and written)

· Microsoft Office 2010/ 365

· Active Directory

· Windows 7 / Windows 10

· Blackberry Enterprise Server / Blackberry UEM Client

· McAfee EPO

· Microsoft Exchange

· RSA Authentication Manager

· Virtualization (VMware\Citrix)

· Basic Networking understanding (TCP/IP)

· ServiceNow

· Virtual Private Network