Carlo Fontanos

About Me A freelancer with an experience of more than 3 years with a background as general virtual assistant, data entry, customer service and basic technical support. Education BS in Information Technology CARLO FONTANOS SKILLED FREELANCER S.Y 2012 - 2016 University of the Cordilleras National Certificate Level II in Information Technology S.Y 2016 (6 months) Tesda Regional Training Center - Baguio Work Experience Contact Baguio City, Benguet, 2600 - TERRY'S FLORIST USA- Lead Generation Specialist Prepare product and customer reports by gathering data collected during customer interactions Communicate with florists and customers based in the USA with their concerns, issues and questions using Ring Central and CRM florist www.facebook.com/carlowwwww MyOutDesk- - General Virtual Assistant Skills Data Entry/Data Encoder Preparing customer spreadsheets and keep online records Addressing employees administrative queries Providing customer service as first point of contact SITEL BAGUIO - MACY'S ACCOUNT- Customer Service Representative Call Handling Advanced Computer Troubleshooting Communicating with customers through various tools and email. Maintaining a positive, empathetic, and professional attitude toward customers at all times. FOOD PANDA- Rider (Delivery Person) Computer Programming Communicating with customers through Provide excellent customer service and build customer loyalty by delivering food in a timely, cordial manner