CARLO ANTONIO ENGRACIA
16-C Illinois St., Brgy. Silangan, Cubao, Quezon City, Metro Manila ·--. linkedin.com/in/carloengracia/
OBJECTIVE
To be able to help a company in managing its Human Resources and to be in a position wherein I am
able to help people
EXPERIENCE
JUNE 2021 – MAY 2022
HUMAN RESOURCES MANAGER, CREWBLOOM
-
Create, implement, and monitor process workflows for various teams under Human
Resources
Collaborate with the Operations team in creating and maintaining automations
Collaborate with the Success team in assisting client requests
Coordinate with the Revenue team regarding bi-weekly and final payment
Coordinate with the Recruitment team regarding endorsement of floating contractors
Coordinate with the Legal team in creating HR documents and agreements
Develop and update HR dashboards and trackers
Generate monthly and annual HR reports for Founders and analyze
roadblocks/challenges for resolution
Maintain and fully utilize tools designed to improve process workflows
Departmental email inbox and calendar management
Attend to contractor queries and concerns
Resolve contractor escalations
Train and develop team members
Assist HR head in developing and facilitating contractor engagement activities
Assist HR head in managing monthly/quarterly projects
Assist HR head in overseeing Onboarding, Audits, People Operations, and Compliance
Oversee the Offboarding team
Ad hoc tasks
JANUARY 2021 – JUNE 2021
ONBOARDING AND HAPPINESS SPECIALIST, CREWBLOOM
-
Draft and send contractor agreements
Assist new hires in completing onboarding requirements
Conduct onboarding calls and endorse to Success team
Maintain contractor handbook
Attend to contractor queries and concerns
-
Resolve contractor escalations
Ad hoc tasks
JUNE 2018 – APRIL 2020
OPERATIONS AND HUMAN RESOURCE ASSISTANT, BALL CLUB PH
-
Maintain and update the general database including contractor information and
customer database
Assist founder in Managing social media/email accounts and answer to customer
inquiries and support
Assist founder in creating policies and rules and regulations for the company and
customers
Assisted founder in creation of advertising and marketing materials
Assisted founder in training and monitoring contractor performance
Handle daily schedule of operations
Admin and Ad hoc tasks
OCTOBER 2016 – JUNE 2018
RESTAURANT SERVICES SUPERVISOR (HR COORDINATOR), EXCELLENT PEOPLE’S
MULTI-PURPOSE COOPERATIVE – SHAKEY’S PIZZA ASIA VENTURES INC (CLIENT)
Directly managed two (2) restaurants with over eighty (80) employees in terms of Manpower and
People Management
- Set individual goals for each employee and closely monitor work performance based on
Quality, Service, Cleanliness, and Hospitality, and manager feedback
- Analyze manpower and training needs based on sales
- Develop and fast-track employee’s career and individual growth through personal
coaching
- Monitor and evaluate proper employee training, and maintain and update training
materials
- Create weekly schedules of daily operations and training
- Oversee low-volume recruitment process
- Maintain 201 files of employees manually and digitally, and create daily, weekly, and
monthly reports on Staff Training and Development (STAND) Program
- Coordinate all employee concerns in terms of payroll, compensation, and benefits to
main office
EDUCATION
2012 - 2016
HOSPITALITY MANAGEMENT, ST. PAUL UNIVERSITY
Graduated with an Excellent Bachelor’s Thesis Awardee
Paper Presenter, 3rd International Conference on Accounting, Management Education, Research,
and Practice held at Venus Parkview Hotel, Baguio City, Philippines (January 7-9,- - 2011
PRIMARY AND SECONDARY EDUCATION, ATENEO DE MANILA UNIVERSITY
2
SKILLS & TOOLS
Process creation and improvement
Database Management
Project Management
Employee Support/Conflict Resolution
Training and Development
REFERENCES
Jamin Mae Prieto (PH)
North Business Unit Head
Excellent People’s Multi-Purpose Cooperative
--Paolo Engracia (PH)
Founder
Ball Club PH
--Krystal Mabaso (SA)
Senior HR Manager
CrewBloom
--
3
G Suite
Airtable
Hellosign
Jotform
*Mailerlite
