Carlo Cuenca Obtina

        CARLO CUENCA OBTINA Unit 2, Back Crisanto Heights, OPRRA Kal., Cebu City Email address:-No. - / -       Objective:   To obtain an available position in which I can execute my hospitality, calm and reassuring communication style and confident customer service skills to meet clients and company needs. Also, to be productive and still exercising my skills in midst of the pandemic while safely working at my comfort zone.   Professional Experiences:   JP Morgan Chase and Comp.  Retail and Consumer banker October 2018 – Present     Alfa Business Outsourcing Philippines (TasksEveryday) Team Leader August 2017 – September 2018   Conduent Learning Services (formerly Xerox) Team Leader March 2017 – August 2017   Xerox Business Process (Telecommunications Support) Master Trainer May 2016 – March 2017   RealPagePhilippines Inc.Marketing Associate November 2015 – April 2016   SYKES Asia, Inc.AgentTrainer, Technical October 2013 –December 2015   SYKES Asia, Inc. Customer Service Representative – Project Mobility May 2009 – October 2013 Certificates and Recognition   •​Triple C Training (Credible Communicator who is Client Focus) Sprint University Overland Park, Kansas City, KS Sept. 12-16, 2016   Master Trainer •​Promoted as a Master Learning Facilitator within 2 moths of being a Trainer. •​Externally hired as a Trainer when the Project Started.       •​LEAP (Leadership, Execution,Accountability and Performance) Sykes Asia Incorporated Batch 8 2015 o Basic leadership training focusingon team management, assessing agent different types of behavior, coaching, positive framing, self-discovery and strategies/tactics.         Educational Background   Tertiary:​Cebu Normal University BSED English Cebu City-   Secondary:​Abellana National School Osmeña Blvd., Cebu City-   Elementary:​Guadalupe Elementary School Guadalupe, Cebu City- Personal Biography   Age:​34 yrs old Date of Birth:​Sept 16, 1987 Sex:​Male Religion:​Christian – Roman Catholic Civil Status:​Single                 CHARACTER REFERENCE(S)   Maricar Avancena Claims Specialist JP Morgan Chase and Co. Contact No. (0998) -   Cherie Bartolini  Retail and Consumer banker JP Morgan Chase and Co. Contact No. (0956) -   Julia Ann Becillote-Bentulan Team leader Sykes Asia Inc Contact No. -