Carlo Cortez

I’m a technical specialist with a strong foundation in hardware and software troubleshooting, backed by a Certificate in Computer Hardware Servicing. With a Bachelor's Degree in English and over 7 years of experience in the BPO and call center industry, I bring a unique blend of technical expertise and communication skills to every task.

My core competencies include:

• Website troubleshooting and maintenance, particularly in WordPress

• Email client configuration and setup across various platforms

• Website migration and domain/server transitions

• Customer support and issue resolution in high-volume environments

• Clear documentation and client communication, thanks to my English background

I specialize in bridging the gap between technical solutions and user-friendly support, ensuring smooth digital experiences for clients and teams alike.