Carlo Batolina Martin

I have an experience managing a small online business where I manage all the operations from selling products, handling customers' orders, packing and shipping, to coordinating to logistic partners. I also worked in BPO companies for two collective years as a customer service representative wherein I handled international financial accounts. The role included assisting customers' inquiries, performing basic troubleshooting to their online access, solving credit card related issues, making payment and payment arrangements, keeping client's profile updated, identifying fraudulent activity, and ensuring account security. Because of my commitment to providing accurate, efficient and friendly service, I consistently received high customer satisfaction scores that motivated me to always go above and beyond for every client. Aside from receiving high customer satisfaction scores, I also managed to maintain low average handling time and ensure first call resolution, this often led me to being ranked among the top agents each month. All these experiences strengthened my skills in interpersonal communication, organization, multi-tasking, time management, attention to detail, problem solving, ability to manage sensitive information securely, being a team-player and the ability to work individually and under pressure with minimal supervision.