Carlo Angelo P. Pablo

Carlo Angelo P.Pablo 21 Arandia St., Tunasan,Muntinlupa--SSN#- C3 – Customer Contact Channels Position: Customer Service Representative October 2015 to December 17, 2015 51Talk Philippines – Home Based Teacher (Part Time) Senior Teacher B January 2015 to Present IEM EVENTS MANAGEMENT – Community Head March 2014 to January 2015 Tasks: Overall Operations Management, Marketing and Logistics and presentation. One Voix – CSR October 2013 to March 2014 Handled calls ,chat and emails from e-Fax customers. FIRST ADVANTAGE PHILIPPINES – a) Creation of Process Documents including: Process Workflows and Training Modules with client specifications. b) Creation of Training Curriculum. c) Process and Soft Skills Facilitation. May,2013 to October 2013 Cyber Slash Support – Trainer a) Communication skills. b) Soft Skills Training:Customer Service, Sales and Simulations. c) Culture Sensitization. d) Creation of Training Modules with client specifications. December 2011 to August 2012 FIRSTSOURCE Alabang– Pre Process Trainer a) Accent and Grammar b) Pronunciation & Self Expression c) UK Culture and Geography (But can train the American Culture) d) Customer Service, Sales and Simulations e) Creation of Training Modules with client specifications. November 2010 to December 2011 STARTEK ORTIGAS –Inbound Customer Service Representative –TELCO August 23,2010 to October 2010 LINKSTAR Online Link Developer(Online Marketing Executive) SEO -Contacting Webmasters to buy advertising space on their websites October 2009 to March 2010 Home Based Online English Tutorial (Project Based) -Facilitated in Teaching Korean Students ESL (English as a Second Language) via Skype. January 2009 to October 2009 Edulynx Corporation May 14,2008 to December 3,2008 English Proficiency Trainer for Call Center Training (Primary Duty) -Trained 10 to 25 Near-hires per class and endorse them to call center tie-up partners. -Facilitated, Improvise Curriculum and Assess Trainees in the ff: a) Accent and Grammar b) Pronunciation & Self Expression c) American Culture and Geography d) Customer Service, Sales and Technical Call Simulations e) Interview Skills Business Acquisition and Communications Specialist (Secondary Duty) –acquiring new call center partners for Edulynx Corp ,attends regular hiring and training calibrations. -coordinated with TESDA representatives for Versant Ordinate Exams US AUTO PARTS MANILA(MBSTek) January 21,2008- May 2008 CSA-Inbound Sales ’providing sales support for customers purchasing automotive parts and accessories ADVANCED CONTACT SOLUTIONS (ACS) MARCH 20,2007 TO SEPTEMBER 2007 CSR/TSR -provided customer service and technical support for a satellite cable company; catered to customers with billing,purchase of pay-per-view and sale of program packages and HD equiptment;provided level 1 technical support -cross-trained /transfer to a DSL service provider client; provided level 2 tech support; troubleshooting DSL connection covering modems,PC's and Laptops Kyoudo (formerly WeAreAnime) May 2005 TO March 2007 Chief Events Organizer/Emcee-lead and hosted for Team Kyoudo handling various Japanese Pop Culture, Music ,Gaming and Animation Events in cooperation with ABS CBN’s HERO anime channel. Events Covered :HERO Channel Launch, Ozine fests, Ongaku Society, UST and PUP Anime community events. TELEPERFORMANCE AUGUST 2004 TO MAY 2005-QUALITY ASSURANCE ANALYST -due to previous experience from Ambergris,the company rehired me as a Quality Assurance Analyst for DELL Computes, trained,recorded live calls and audited calls for the said client;had weekly client conference calibrations for updates and operation's improvements. MAY 2004 TO JULY 2004-CSR -provided customer service and upselling sub-products for a Telco client. AMBERGRIS SOLUTIONS (Now TELUS) OCTOBER 2003 to MAY 2004-CSA/Sales -trained for Customer Advocacy for DELL Computer customers;crossed trained for Inbound Sales to improve Sales operations. Coffee Republic Branch Supervisor-Festival Mall -managed and served the local concept coffee shop October 2001 to October 2003 Seattles Best Coffee Barista-Rockwell Branch October 2000 tp October 2001 California Pizza Kitchen -Ayala Town Center(Alabang) Senior Host- greeter,server and in house marketing October 1999-May 2000 Starbucks Coffee Barista-Ayala Center (Makati) G4 August 1998 to July 1999 Shangri-la Singapore (Practicum) -hands on operations and Management to all Food and Beverage Department- EDUCATIONAL BACKGROUND Tertiary Singapore Hotel Association Tourism and Education Center (Singapore) Graduate of Hotel Bar and Restaurant Operations Management -2 year Diploma July 1996 to July 1998 Secondary Miracle Life Christian Academy 1989 to 1993 CHARACTER REFERENCES Ms.Mira Yardan and Mr. Vladimir Yardan – Co Owners Operations Managers -Mr. Japjit Sobti - First Advantage Site Director Mr. Naveen Shetty – First Advantage Operations Manager - Ms. Charlotte Villostas – Senior Trainer CSS Corp Mobile#- Marge Galicia – Firstsource Sr. Executive for Training M.I.S. and Coordination - Brandon Stanton –AT&T Training Manager (StarTek)-Jojo Cervantes –Business Development and Training Director for Edulynx Corporation - Jake L.Cruz-U.S. Auto Parts Manila Program Manager - Bernie Tuazon-TQA Manager ACS - Edward Batingan-Former Supervisor Ambergris - DISC Personality Model To help you understand the DISC model of personality here are definitions of the four factors measured. Dominance Describes the way you deal with problems, assert yourself and control situations. Influence Describes the way you deal with people, the way you communicate and relate to others. Steadiness Describes your temperament - patience, persistence, and thoughtfulness Compliance Describes how you approach and organize your activity, procedures and responsibilities. Your DISC personality type Your unique sequence of scores characterizes you in a specific way. The positive impact you are likely to make on people is: You are responsive to challenges in a practical, realistic and enthusiastic manner. You are a fact orientated person capable of providing help based on solid information. You are assertive, self-sufficient and individualistic People are likely to perceive you as being rational and creative at the same time. DISC Result Link: https://www.123test.com/disc-personality-test/id=f1b3d0d30c-