Carlito P. Paglomutan Jr.

Carlito P. Paglomutan Jr. Customer Support Quality analyst Virtual Assistant About Me My Contact- - Block 36 Lot 13 Carrot St. East Homes 5 Subdv Barangay Mansilingan Bacolod City Neg. Occ. Philippines Hard Skill Reporting Data mining and analysis World Class customer service calls, email and chat Professional VA with legal support background Multiple CRM background including ticketing systems Soft Skill Observation Decision making Communication Multi-tasking Education Background University of Cebu Bachelor of Science in Business administration Major in Marketing Management Completed in 2017 Bago City College Bachelor of Elementary Education General Education Completed in 2011 I am a quick study, motivated and well-rounded person. As a detail-oriented and organized Customer Service, VA, and QA, I take pride in completing my task on time and with accuracy. I would love the opportunity to transfer these skills to your company and be your best company asset. Professional Experience Legal Support Help | Virtual assistant 2022 – 2023 Key responsibilities: Helps with different legal tasks and assist attorneys with office works. Quality Asssurance Analyst | Peak Support for Zumper 2021 – 2022 Key responsibilities: Audit and analyze current and past quality data for a rental platform. Look at recent quality performance and identify trends Prepare reports on the above information and communicate the insights of these reports to the broader business IQOR | CSR, TSR and Chat Support for Metro by T Mobile 2019 – 2021 Key responsibilities: Customer service support, technical support, and also caters to chat assistance. TIPI | CSR, Case Manager, Sales, and QA for Telstra Small business 2014 – 2019 Key responsibilities: Audit calls, emails, and chat transcripts Customer service support, and technical support including sales and case management. Teletech | CSR, SME, proxy Lead for Telstra Residential 2010 – 2014 Key responsibilities: Customer service support, and technical support including sales and team management. Achievements 2010 – 2023 12 years of strong customer service experience with VA and QA stints.