Carlen Czarina T. Caliuag

CARLEN CZARINA T. CALIUAG BUSINESS ANALYST QUALIFICATIONS A team player who finds fulfillment in making significant contributions, Dedicated, hardworking and organized employee who meets all deadlines and produces results in time. WORK EXPERIENCE BUSINESS ANALYST PSBank |- Act as the over-all user coordinator on all IT-related projects, provides complete and accurate documentation of user’s requirements, ensures smooth conversion/implementation of projects according to user requirements. LEAD QUALITY ANALYST 247 International |- PROFICIENCIES -Business Analysis -Requirement Analysis -Project Management -Software Testing -Project Scheduling -User interface Designing FIND ME AT: Email:-LinkedIn: https://www.linkedin.co m/in/carlen-czarinacaliuag- Skype id: eighzie - Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally. - Develop and execute test cases, scripts, plans and procedures (manual). - Testing Web based and mobile based applications. - Logging and monitoring issues and defects of the system. IT SPECIALIST IBM | APRIL-OCTOBER 2010 - Responsible for providing level 1 and level 2 supports to clients by performing initial investigation and provide recommendation to clients within the Service Level Agreement. -Perform request fulfillment as requested by the user. -Provide on time solution and supports to clients by ticketing logging, ticket tracking and ticket closure with regards to user requests/inquiries for any SAP/ technical related issues and concerns. QUALITY ASSURANCE ASSOCIATE MEDILINK |- -Design and develop test scripts, test conditions, and expected results for test plans. Assist clients on UAT issues and concerns. -Produce or update process documents such as manuals and functional specifications -Document errors or create bug reports -Track problem/bug and fixes -Maintain and update test plans and test cases through life cycle -Ensuring the quality of the software delivered to the clients by conducting thorough testing to the system. SOFTWARE ENGINEER ACCENTURE|- -Responsible in providing technical solutions using ABAP Programming. -Create, maintain and provide SAP user access based on client's request. -Design and develop test scripts, test conditions, and expected results. -Maintain and update technical and functional specifications documents. HRIS ASSISTANT PeopleSupport| July-December 2006 CARLEN CZARINA T. CALIUAG -Develop a tool that generates HR report regarding staffing. -Grants and reviews approval for change in Personal Information in Human Resources Information System. -Collects documents from newly hire employees for 201 filing. -Encode Employee's information in Human Resource Information System. -Responsible for filing and organizing 201 file documents for safekeeping. EDUCATION HISTORY PAMANTASAN NG LUNGSOD NG MAYNILA Business Analyst IT Professional Bachelor's Degree in Information Management| April 2006 - Graduated with a GPA of 2.50 - VP for IM of Junior Phil. Comp. Society PACO CATHOLIC SCHOOL Elementary and Secondary|- TRAININGS: Effective Business Writing September 28,2016 Certified Business Analysis Professional (CBAP) Exam Preparatory Workshop August 22-24,2016 Elicitation Techniques July 26-27,2016 ISO--Quality Management System Drake Beam Morin (DBM) Philippines: Career Continuation Workshop, 2 Minute Introduction, Resume Writing, Interviewing Skills,Negotiating. October 2009 January 2009 Functional for ABAP: Sales and Distribution Unit Testing SAP- ABAP Training September 2008 August 2008 January-February 2007 SKILLS Knowledgeable in the following: -MySQL -SAP -Canva -Microsoft Office -Microsoft Visio -Microsoft Project Proficient in software testing