Carla Ximena Romero Yamunaque

Carla Ximena Romero Yamunaque-| - | Lima, Perú PROFESSIONAL PROFILE Knowledgeable and dedicated customer service professional. Solid team player, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Self-taught person, energetic, and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business. WORK HISTORY Teleperformance – Bilingual agent of customer service Nov 2022 – Current - Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. Responded to customer emails and chats to answer questions about the service. Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously. Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service. COLSAC – Dental assistant Feb 2019 – Jan 2021 - Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices. Sanitized trays, instruments, and surfaces for clean dental office settings and patient safety. Successfully assisted dentist by performing four-handed dentistry and other chair-side duties Sterilized rooms and prepared equipment and instruments for many procedures daily. Constantly contact with the patient to manage appointments and payments. Management of economic income and expenses with a template from Microsoft Excel. CENCONSUD – Shelf stocker August 2017 – Nov 2017 - Ensured that all the products and stored properly to ensure that everything was organized and in place. Stocked shelved and maintained inventory levels to ensure no products ran out. Provided excellent customer service by answering questions and providing product insight. TOUCH – Promoter Dec 2015 – March 2016 / Jan 2017 – March 2017 - Developed and executed promotional strategies and campaigns to reach target audiences effectively. Engaged with potential customers, explaining product features, benefits, and unique selling points. Conduct product demonstrations, samples, or trials to showcase product/service quality and functionality. EDUCATION Odontology - Universidad San Martin de Porres | Lima, Peru April 2016 – Current Studying the eight cycle. LANGUAGES - Spanish – Native English – Upper intermediate (B2) SKILLS - Computer and software skills Excellent communication Organizations skills Active listening Problem resolution Flexibility Multitasking